Director

Chick-fil-A; Menomonee Falls (WI); On-site; USD 100,000 - 140,000; Full time

Job summary

Chick-fil-A Menomonee Falls is seeking a passionate Director to lead a fast-paced restaurant team and drive service and revenue goals. The role involves developing leaders, managing operations, and upholding Chick-fil-A’s standards for hospitality and safety.

The Director will collaborate with the Owner/Operator and senior directors to ensure exceptional guest experiences while achieving financial and operational targets. A strong focus on culture, coaching, and performance will be essential.

Responsibilities

• Lead and model Chick-fil-A's mission and vision.
• Train, support, and coach team members on service and revenue goals.
• Oversee front and back of house operations and uphold Operational Excellence.
• Open and close the restaurant and perform safe audits.
• Adhere to company policies; maintain positive team relationships and provide direction.
• Be a Food Safety Ambassador and conduct safety checks (Safe Daily Criticals, ERQAs, temp checks).
• Ensure teams work at established pace to meet service standards.
• Address guest issues using the HEARD model and consult Owner/Operator on complex matters.

Job description

Director

Chick-fil-A Menomonee Falls is seeking a passionate, engaged, and enthusiastic leader to make a difference in our team’s and guests’ lives daily! As a leader in our restaurant, you will work in a fast-paced business, with the opportunity to be a part of our high-powered team.

We are seeking a developed leader to support the business by communicating, tracking, training and coaching all team members on achieving service and revenue goals as a team. The leader oversees team members in the development of the business and in the continual pursuit of “Operational Excellence” while creating a positive work culture. The leader serves on the leadership team, and is in constant contact with the other senior directors and the Owner/Operator as to what is happening in their scope of responsibility and is responsible for the overall flow of the front and/or back of house. The leader is tasked with meeting and exceeding our high goals and standards.

Key Expectations

• Lead and model our mission and vision
• Lead, train, and support the 3 focus areas of the “winning hearts everyday strategy:” Great Food, Fast & Accurate Service and Genuine Hospitality.
• Lead, train, and support the four components of the hospitality model: Honor, Dignity, & Respect for all, 1st Mile: Core 4, 2nd Mile: Create a Moment, and Recovery utilizing the HEARD model.
• Support and influence the restaurant’s overall operational and financial goals.
• Work flexible work schedules to support the restaurant’s operations and guest demands.
• Available to work 45-50-hour work week.
• Ability to open and close the restaurant while performing safe and secure audits.
• Strictly adhere to all Company policies and procedures.
• Maintain a positive working relationship and treat all team members with respect while providing them with direction and feedback.
• Be a Food Safety Ambassador in your work center and on your Director on Duty shifts.
• Participate in Safe Daily Critical(s), ERQAs, and Equipment Temperature Checks.
• Ensure that Team Leaders/Members work at a pace to maintain restaurant’s established speed of service guidelines.
• Addresses guest issues that may arise using the HEARD model, consults with Owner/Operator regarding complex issues.
• Actively working towards the business’ financial goals

Development

• Prepare for and participate in weekly Director leadership meetings.
• Develop your team leaders through weekly connects and bi-weekly team meetings.
• Participate in weekly Director on Duty shifts in which you will lead your area of operations during this designated time frame.
• Support a recognition culture by recognizing team members.

Financial Measures: Four Pillars

• Sales Growth
• Food Cost Performance
• Productivity
• CEM: OSAT Score

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.