Desktop Support Specialist 3

Manpower San Diego; San Diego (CA); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Manpower San Diego is seeking a Desktop Support Specialist to deliver high-quality technical support across the organization, including VIPs and executives, remote and onsite staff. The role emphasizes customer service, responsiveness, and technical excellence while ensuring effective communication with both technical and non-technical personnel.

Key responsibilities include supporting hardware, software, and peripherals; diagnosing issues with laptops, desktops, printers, and mobile devices;

Formación

• Clear verbal and written communication skills.
• Proven experience in customer-service oriented technical support.
• Ability to troubleshoot hardware and software issues.
• Experience in a fast-paced corporate IT environment.
• Familiarity with networking fundamentals (Wi‑Fi, VPNs, remote access).
• Proficiency with Microsoft Windows OS, Office apps, and desktop/laptop hardware.
• Experience supporting mobile devices.
• Ability to work independently with good judgment.

Responsabilidades

• Provide technical support to end users on core systems, including hardware, software, and peripherals.
• Diagnose and resolve issues with laptops, desktops, printers, and mobile devices.
• Maintain and meet SLAs, quality targets, and customer satisfaction goals.
• Communicate technical information clearly to technical and non-technical audiences.
• Document support activities and resolutions in ticketing systems.
• Collaborate with IT teams to resolve complex issues.
• Perform other duties as assigned based on business needs.

Conocimientos

Strong communication

Customer service

Troubleshooting

Windows OS

Networking basics

Mobile device support

Documentation

Independent decision making

Herramientas

ServiceNow

Descripción del empleo

The Desktop Support Specialist is responsible for delivering high-quality technical support to end users across the organization. This role ensures the smooth operation of desktops, laptops, peripherals, and meeting technologies, with a strong emphasis on customer service, responsiveness, and technical excellence. The position includes support for VIPs and executives, remote and onsite staff, and requires the ability to communicate effectively with both technical and non-technical personnel.

Key Responsibilities:

• Provide technical support to end users on the standard operation of core systems, including hardware, software, and peripherals.
• Diagnose and resolve issues with laptops, desktops, printers, mobile devices, and other IT equipment.
• Maintain and meet individual service level agreements (SLAs), quality targets, and customer satisfaction objectives.
• Communicate technical information clearly and effectively to both technical and non-technical audiences.
• Document support activities, resolutions, and maintain accurate records in ticketing systems.
• Collaborate with other IT teams to elevate and resolve complex issues.
• Perform other duties as assigned based on evolving business needs.

Required Qualifications:

• Strong communication skills - verbal, written, and interpersonal.
• Proven experience in a customer service-oriented technical support role.
• Demonstrated ability to troubleshoot and resolve hardware and software issues.
• Experience in a fast-paced, corporate IT environment.
• Familiarity with networking fundamentals, including Wi-Fi, VPNs, and remote access tools.
• Proficiency in supporting Microsoft Windows OS, Office applications, and desktop/laptop hardware.
• Familiarity with mobile device support.
• Ability to exercise sound judgment and make decisions independently.
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience with ITIL-based support processes and ticketing systems (e.g., ServiceNow).
• Knowledge of MacOS and cross-platform support environments.