Executive Desktop Support Specialist

Apex Systems; Washington (District of Columbia); On-site; USD 70,000 - 100,000; Full time

Job summary

Apex Systems is seeking an Executive Desktop Support Specialist to provide top-notch technical support to AF Senior Officers and maintain client infrastructure. Ideal candidates will be well-versed in managing a range of desktop systems in a high-security environment, ensuring operational excellence and compliance with DoD standards.

Benefits

Medical Insurance

401K Program

Employee Stock Purchase Program

Health Savings Account

Training Programs

Qualifications

• 5 years of experience in computer networking.
• Compliance with DoD 8570 IAT Level 2.
• Active DoD Secret security clearance.

Responsibilities

• Perform onsite analysis and resolution of complex technical issues.
• Collaborate with LAN technicians and network administrators.
• Manage inventory and support client infrastructure needs.

Skills

Networking Principles

Problem-Solving

Technical Support

Tools

ServiceNow

Remedy

Job description

For immediate response, please send to [email protected]: Updated WORD resume and best time to speak!

Position: Executive Desktop Support Specialist

Clearance: Candidates must be US citizens able to obtain and/or maintain a DoD Secret Security clearance as a condition of employment

Duration: Long Term Contract

Primary Responsibilities:

Executive Support Specialist is responsible for providing AF Senior Officers client sight service, repair and/or installation support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility. Duties may include providing roving site support services as well as assisting in the development and ensuring adherence to area-wide procedural/policy changes. Executive Support is divided into three teams to support the Pentagon, JBA, and JBAB. The Executive Support team will support all desktops and multi-functional devices at the Pentagon, JBA, JBAB, Alternate Sites, and Event/Conferences. Additionally, Executive Support handles routine requirements, like new customer installs, small office moves, and technical refresh. Desktop Support handles approximately 18,000 NIPR desktops, laptops, and tablets/iPads and iPhones; approximately 3,500-4,000 SIPR desktops; and all printers connected to the AFNCR network. Executive Support personnel are responsible for creating and maintaining a central repository for technical advice and solutions of network systems, software applications assistance, automatic data processing support, hardware exchange, and repair service support. Assisting with reporting network performance metrics using Remedy Action Reporting System. Utilize Remedy to enter, document, track, coordinate, route, resolve, and close user ticket issues. Work with HQ software license manager to prevent unlicensed software on the network.

Responsibilities:

• Perform onsite analysis, diagnosis, and resolution of complex technical issues, recommending and implementing effective corrective solutions.

• Collaborate with LAN technicians and network administrators to maintain the stability and performance of the desktop computing environment.

• Support computer data communications systems, with a solid understanding of networking principles and routing concepts.

• Plan and implement system upgrades, evaluate hardware and software solutions, and ensure optimal network functionality.

• Work closely with Tier III engineers on incident response, configuration management, and ongoing network maintenance.

• Install, configure, and maintain LAN/WAN devices to support client infrastructure needs.

• Troubleshoot and resolve technical incidents, demonstrating strong diagnostic and problem-solving skills.

• Ensure timely completion of tasks in accordance with Service Level Objectives/Agreements (SLOs/SLAs).

• Create and execute standard network change requests as part of scheduled maintenance or project work.

• Provide hands-on support to Tier III network engineers during incident resolution and project implementation.

• Manage inventory and coordinate network operations, including maintenance, repairs, and hardware/software upgrades.

• Demonstrate working knowledge of Layer 2 switching concepts, including VLAN configuration and port security.

• Support end-user workstation software, resolving issues as needed to maintain productivity.

• Handle incoming service requests via phone, email, instant message, and voicemail, ensuring timely and accurate response.

• Document all desktop equipment issues, including failures, repairs, installations, and removals, with a high degree of accuracy.

• Maintain detailed records of incident ticket updates and resolutions in the designated tracking system.

• Interface with third-party vendors and support providers when necessary to resolve equipment-related issues.

• Troubleshoot and resolve issues related to Common Access Cards (CACs), CAC readers, and PKI certificates.

• Address problems involving VPN connectivity, Microsoft Outlook, and general network access.

• Use Active Directory to manage and support user accounts, including permissions and group memberships.

Basic Qualifications:

• 5 years of experience in computer networking, which can be a combination of work history and education

• Compliance with Department of Defense (DoD) 8570 Information Assurance Technical (IAT) Level 2.

• Possess an active DoD Secret security clearance.

• Ability to work independently and in a collaborative environment

• Familiarity with ServiceNow and/or Remedy

• Familiarity with iPhone provisioning

• Experience working with Senior Leaders

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

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