Executive Desktop Engineer

Cognizant; Titusville (NJ); On-site; USD 63,000 - 75,000; Full time

Job summary

Cognizant is seeking an experienced Executive Desktop Engineer to provide support for CXO-level users in Titusville, NJ. This role focuses on improving IT operational efficiency within a highly regulated environment, requiring expertise in AV troubleshooting, asset management, and strong communication. Candidates with certifications like CompTIA A+ and MCDST will thrive in this mid-senior level position that offers competitive salary and benefits.

Benefits

Medical/dental/vision/life insurance

Paid holidays and time off

Disability coverage

Parental leave

Employee stock purchase plan

Qualifications

• 12 to 14 years of experience supporting CXO-level users.
• Experience with manufacturing/lab IT systems and devices.
• Knowledge of GMP and GxP standards.

Responsibilities

• Coordinate remote support and resolve issues.
• Improve efficiency to impact company performance.
• Install and configure hardware/software for end-user usability.

Skills

Advanced troubleshooting skills for AV devices

Strong communication skills

Attention to quality and detail

Education

CompTIA A+

Microsoft Certified Desktop Support Technician (MCDST)

Job description

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Practice - CIS - Cloud, Infrastructure, and Security Services

About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS) focuses on digital transformation through core modernization across layers. We help customers transform infrastructure and workplace environments to meet the evolving needs of the digital era, delivering cloud-driven modernization and operational transformation in a secure environment.

Job Summary

Seeking a Sr. Desktop Support Specialist with experience supporting CXO-level users. You will play a crucial role in operations within our onsite work model. With 12 to 14 years of experience, you will coordinate remote support, resolve issues, and improve efficiency. Your contributions will impact our company's efficiency and employee satisfaction.

Technician Skillset Required

• Experience supporting manufacturing/lab IT systems and devices.
• Familiarity with manufacturing, lab, and Data Center IT equipment such as scanners, printers, tablets, PCs, and test equipment.
• Advanced troubleshooting skills for AV devices (projectors, microphones, speakers, cameras, displays).
• Ability to diagnose root causes of incidents reported by end users for IT devices and mobility support.
• Strong communication skills to collaborate with multiple teams and OEMs on high-priority issues.
• Experience managing Power Shut Down activities for network devices and servers in Data Centers.
• Lead IT asset lifecycle management, including asset collection, storage, imaging, allocation, recovery, disposal, and system updates.
• Basic troubleshooting for network devices such as routers, switches, firewalls, and access points.
• Knowledge of GMP and GxP standards.
• Experience working in Clean Room and manufacturing environments.
• Attention to quality and detail.
• Support for technology team on demand, including rack and stack support for infrastructure devices.
• Provide physical access to vendors and support cable patching as needed.
• Ensure basic network connectivity, Wi-Fi, video, printer, and voice services are available.
• Install and configure hardware/software for end-user usability.

Certifications Required

• CompTIA A+
• Microsoft Certified Desktop Support Technician (MCDST)

Salary and Benefits

The annual salary ranges from $63,500 to $74,500, depending on experience and qualifications. The position is eligible for an annual incentive based on performance. Benefits include medical/dental/vision/life insurance, paid holidays and time off, disability coverage, parental leave, and an employee stock purchase plan.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services, IT Consulting, Business Consulting

Referrals can double your chances of interviewing at Cognizant. Notifications about new Desktop Engineer jobs in Titusville, NJ, are available. Other job postings include MRI Technologist, Assembler, Radiology Tech Assistant, and IT Support Specialist.