Executive Desktop Engineer

Cognizant North America; Titusville (NJ); On-site; USD 63,000 - 75,000; Full time

Job summary

A leading company in digital transformation seeks a Sr. Desktop Support Specialist to support CXO-level users in a manufacturing environment. The role involves managing IT devices, ensuring connectivity, and leading asset lifecycle management. Candidates should possess extensive experience and required IT certifications.

Benefits

Medical, Dental, Vision, and Life Insurance

Paid holidays and Paid Time Off

Disability coverage (Long-term/Short-term)

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• 12-14 years of experience in IT support with a focus on manufacturing/lab IT systems.
• Experience managing Power Shut Down activities in Data Centers.
• Familiarity with GMP and GxP standards.

Responsibilities

• Coordinate remote support and resolve issues for CXO-level users.
• Lead IT asset lifecycle management and ensure device support.
• Facilitate physical access for vendors and monitor IT device functionality.

Skills

Advanced troubleshooting skills for AV devices

Strong communication skills

Attention to quality and detail

Experience supporting manufacturing/lab IT systems

Basic troubleshooting for network devices

Education

CompTIA A+

Microsoft Certified Desktop Support Technician (MCDST)

Job description

About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS) focuses on digital transformation through core modernization across various layers. We assist customers in transforming their infrastructure and workplace to meet the evolving needs of the digital era. Our approach aims to deliver key results by achieving cloud-driven modernization and operational transformation, ensuring a secure environment.

Job Summary

We are seeking a Sr. Desktop Support Specialist with experience working with CXO-level users. You will play a crucial role in operations within our onsite work model. With 12 to 14 years of experience, you will coordinate remote support, resolve issues, and improve efficiency. Your contributions will directly impact our company's efficiency and employee satisfaction.

Technician Skillset Required

• Experience supporting manufacturing/lab IT systems and devices.
• Familiarity with manufacturing, lab, and Data Center IT equipment, including scanners, printers (Zebra, etc.), tablets, PCs used on manufacturing lines, and specialized test equipment.
• Advanced troubleshooting skills for AV devices (projectors, microphones, speakers, amplifiers, cameras, displays).
• Ability to identify root causes of incidents reported by end users for IT devices and mobility support.
• Strong communication skills to collaborate with multiple teams (Network, Server) and OEMs on high-priority issues.
• Experience managing Power Shut Down activities for network devices and servers in Data Centers.
• Lead IT asset lifecycle management, including asset collection, secure storage, labeling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
• Basic troubleshooting for network devices (rack and stack: routers, switches, firewalls, wireless access points).
• Understanding of GMP and GxP standards.
• Experience working in a Clean Room and/or Manufacturing environment.
• Attention to quality and detail.
• Ability to provide on-demand hands-on support for technology teams.
• Support for commissioning/decommissioning infrastructure devices.
• Facilitate physical access for vendors to site/communication rooms.
• Monitor and support printer usage and coordinate with vendors for print service continuity.
• Coordinate cable patching with vendors as needed.
• Ensure basic network connectivity (LAN, Wi-Fi, Video Tandberg, Printer, Voice) at sites.
• Install and configure hardware and software for end-user usability.

Certifications Required

CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST).

Salary and Compensation

The annual salary ranges from $63,500 to $74,500, depending on experience and qualifications. The position is also eligible for Cognizant's discretionary annual incentive program, based on performance.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Paid holidays and Paid Time Off
• Disability coverage (Long-term/Short-term)
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The compensation and benefits information is accurate as of the posting date. Cognizant reserves the right to modify this information at any time, subject to applicable law.