Executive Desktop Support Engineer II

Protection Game; Seattle (WA); Hybrid; USD 86,000 - 144,000; Full time

Benefits offered by this job

Unlimited paid time off

12 paid holidays including global Veea

Medical, dental, vision coverage

Job summary

Veeam Software, headquartered in Seattle, seeks a Desktop Support Engineer II, Executive Technical Support, to provide high-touch IT support for executives. You will manage on-site and remote support, including AV setups, device provisioning, and incident ownership across multiple time zones.

The ideal candidate has 5+ years of executive-end user support, strong Microsoft 365, ITIL/ITSM experience, and hands-on Zoom, Azure Entra ID, and Intune expertise.

Qualifications

• 5+ years in desktop or end-user support, including at least 5 years dedicated to C-level executives and their assistants.
• Proven expertise supporting mixed computing environments across Mac, Windows, iOS, and Android platforms.
• Strong working knowledge of IT infrastructure including Active Directory, networking, and server technologies.
• Deep proficiency with Microsoft 365 — Outlook, Teams, SharePoint, and OneDrive — including calendar and mailbox troubleshooting for heavily scheduled executives.
• Hands-on experience with enterprise ITSM ticketing systems.
• Required: hands-on administration experience with Zoom and Zoom Webinars for large-scale executive events, Microsoft Azure and Entra ID, Exchange Online, and endpoint management through Jamf and Microsoft Intune.

Responsibilities

• Deliver responsive technical support to executives through both remote and on-site channels, maintaining confidentiality and data privacy.
• Provide flexible coverage across standard and extended business hours, including on-call rotation and after-hours support as needed.
• Offer on-site presence for board meetings, all-hands, conferences, and other high-visibility events, including technology setup and standby coverage.
• Manage audio/visual setup and troubleshooting for executive presentations and video conferencing.
• Perform proactive maintenance and monitoring of executive technology systems, including daily equipment checks, meeting preparation, and system health reviews.
• Maintain and repair executive hardware including computers, printers, mobile devices, and A/V equipment.
• Image, configure, and deploy new executive devices and manage application rollouts and patching through Jamf and Intune.
• Collaborate with HR and IT teams to ensure smooth onboarding of new executive staff.
• Support executive home office setups and provide remote troubleshooting while executives are traveling, including across time zones.
• Own executive incidents end to end, coordinating escalation with network, security, and application teams until resolution.
• Follow established ITSM/ITIL processes and maintain accurate documentation of all support activities.
• Manage and prioritize spare-equipment inventory so executive technology needs are anticipated and met.

Skills

Executive support

Mac/Windows mix

IT infrastructure

Microsoft 365

ITIL/ITSM

Education

Bachelor's degree in Information Technology/Computer Science/MIS

Tools

Jamf

Microsoft Intune

Azure Entra ID

Exchange Online

Zoom

Active Directory

Job description

Veeam Software, headquartered in Seattle, seeks a Desktop Support Engineer II, Executive Technical Support, to provide high-touch IT support for executives. You will manage on-site and remote support, including AV setups, device provisioning, and incident ownership across multiple time zones.

The ideal candidate has 5+ years of executive-end user support, strong Microsoft 365, ITIL/ITSM experience, and hands-on Zoom, Azure Entra ID, and Intune expertise.