Desktop Support Engineer II

veeamsoftware; Seattle (WA); On-site; USD 120,000 - 160,000; Full time

Job summary

Veeam is seeking a Desktop Support Engineer II, Executive Technical Support, to deliver high-touch technology support to executive leaders and key stakeholders, ensuring they can operate seamlessly and securely every day.

You’ll manage executive audio/visual setups, Zoom/video conferencing, and device deployments with Jamf and Intune, while owning incidents end‑to‑end and coordinating with IT, HR, and security teams.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 5+ years in desktop or end-user support, including 5+ years with C-level executives and assistants.
• Proven cross-platform support across Mac, Windows, iOS, and Android.
• Experience with IT infrastructure and ITSM ticketing systems.
• Hands-on administration of Zoom and Zoom Webinars, Azure/Entra ID, Exchange Online, Jamf, and Intune.

Responsibilities

• Deliver high-touch technical support to executives, remotely and on-site.
• Provide on-call coverage and after-hours support as needed.
• Set up and support A/V for board meetings, All-hands, and events.
• Manage executive device imaging, deployment, and software rollouts.
• Own incidents end-to-end, coordinating with networks, security, and apps teams.
• Document all support activities per ITSM processes.
• Assist onboarding of new executive staff and home-office setups.

Skills

Executive support

Cross‑platform support

ITIL/ITSM

On-site coordination

Education

Bachelor’s degree in Information Technology, Computer Science, MIS, Business, or related field

Tools

Jamf

Microsoft Intune

Zoom / Zoom Webinars

Azure Entra ID

Exchange Online

Active Directory

Job description

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world's biggest brands.

About the Role

As a Desktop Support Engineer II, Executive Technical Support, you will deliver exceptional, high-touch technology support to executive leaders and key stakeholders, ensuring they can operate seamlessly and securely every day. This role combines executive-facing technical support with ownership of workplace technology, including audio/visual solutions and office technology systems. Success in this position requires strong technical expertise, discretion, professionalism, and a commitment to providing an outstanding user experience in a fast-paced environment.

What You’ll Do

• Deliver responsive technical support to executives through both remote and on-site channels, maintaining the highest standards of confidentiality and data privacy.
• Provide flexible coverage across standard and extended business hours, including scheduled on-call rotation and after-hours support as needed.
• Offer on-site presence for board meetings, All-hands, conferences, and other high-visibility events, including technology setup and standby coverage for the duration.
• Manage audio/visual setup and troubleshooting for executive presentations and video conferencing.
• Perform proactive maintenance and monitoring of executive technology systems, including daily equipment checks, meeting preparation, and system health reviews.
• Maintain and repair executive hardware including computers, printers, mobile devices, and A/V equipment.
• Image, configure, and deploy new executive devices and manage application rollouts and patching through Jamf and Intune.
• Collaborate with HR and IT teams to ensure smooth onboarding of new executive staff.
• Support executive home office setups and provide remote troubleshooting while executives are traveling, including across time zones.
• Own executive incidents end to end, coordinating escalation with network, security, and application teams until resolution rather than handing off.
• Follow established ITSM/ITIL processes and maintain accurate documentation of all support activities.
• Manage and prioritize spare-equipment inventory so executive technology needs are anticipated and met.

Technologies You’ll Work With

• Mac, Windows, iOS, and Android platforms
• Microsoft 365 (Outlook, Teams, SharePoint, and OneDrive)
• Microsoft Azure and Entra ID
• Exchange Online
• Jamf
• Microsoft Intune
• Zoom and Zoom Webinars
• Active Directory
• VPN, MFA, and remote access tools
• Audio/visual and video conferencing technologies
• Enterprise ITSM ticketing systems

What You’ll Bring

• Bachelor's degree in Information Technology, Computer Science, MIS, Business, or a related field preferred; equivalent professional experience will be considered in lieu of a degree.
• 5+ years in desktop or end-user support, including at least 5 years dedicated to C-level executives and their assistants.
• Proven expertise supporting mixed computing environments across Mac, Windows, iOS, and Android platforms.
• Strong working knowledge of IT infrastructure including Active Directory, networking, and server technologies.
• Deep proficiency with Microsoft 365 - Outlook, Teams, SharePoint, and OneDrive - including calendar and mailbox troubleshooting for heavily scheduled executives.
• Hands-on experience with enterprise ITSM ticketing systems.
• Required: hands-on administration experience with Zoom and Zoom Webinars for large-scale executive events, Microsoft Azure and Entra ID, Exchange Online, and endpoint management through Jamf and Microsoft Intune - candidates must be able to demonstrate working proficiency in each.
• Working knowledge of VPN, MFA, and remote access tooling, and of the enhanced security policies typically applied to executive accounts and devices.

Bonus Skills

• Proficiency in audio/visual technology setup, troubleshooting, and support for conference rooms and presentation spaces.
• Experience with installation, cabling, and maintenance of office technology equipment.
• Ability to lift and transport equipment up to 50 lbs.
• Experience supporting executives in a global or multi-site organization.
• Familiarity with executive travel support, including remote troubleshooting across time zones.
• Outstanding customer service orientation with polished communication skills.
• Ability to work independently with minimal supervision while maintaining accountability.
• Strong