Executive Desktop Support Associate

FIG US FIG LLC; New York (NY); On-site; USD 150,000 - 160,000; Full time

Job summary

FIG US FIG LLC is seeking an experienced Executive/Desktop Support Associate in New York, NY. The role involves providing IT support for a full floor of employees, including senior executives, resolving issues related to PCs and mobile devices, and maintaining system documentation.

The ideal candidate has over 8 years of desktop support experience, including 3 years supporting executives, with skills in customer service, Windows 10/11, and video conferencing technologies. Compensation ranges from $150,000 to $160,000.

Qualifications

• 8+ years of desktop-level support experience with 3 years in executive support.
• Exceptional customer service skills.
• Expertise in remote VPN connectivity.

Responsibilities

• Field incoming requests and issue tickets from end users.
• Diagnose and resolve issues related to PCs and mobile devices.
• Proactively address performance improvements.

Skills

Customer service

Prioritization

Multi-tasking

PC hardware expertise

Video conferencing

Windows 10/11

Microsoft Office 365

Active Directory

Audio/video conferencing solutions support

Apple devices support

Education

Bachelor’s degree in Computer Science or related field

Job description

About Fortress

Fortress Investment Group LLC is a globally diversified investment manager with approximately $55billion of assets under management as of December31,2025. Founded in 1998, it serves over 2,000 institutional clients and private investors worldwide across credit, real‑estate, private equity, and permanent‑capital strategies.

Executive/Desktop Support Associate – New York, NY

The Information Technology team invites a highly motivated Executive/Desktop Support Associate to provide IT support and services for a full floor of employees, including senior executives and their administrative assistants.

Key Responsibilities

• Field incoming requests and issue tickets from end users in ServiceNow.
• Diagnose and resolve issues related to PCs, mobile devices, video‑conferencing, application software, telecommunication, network, and servers.
• Personally resolve or appropriately escalates issues, providing detailed logs to development teams.
• Record, track, and document the help‑desk request problem‑solving process.
• Apply diagnostic utilities for troubleshooting.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform hands‑on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems.
• Use a “fix it twice” approach: implement tactical fixes immediately and then follow up with a strategic solution.
• Install a variety of hardware and software for executives.
• Access software updates, drivers, knowledge bases, and FAQs on the internet to aid problem resolution.
• Help define and document feature requests and software bugs.
• Attend meetings to guide system design and provide direction.
• Proactively address performance improvements and optimizations.
• Maintain system documentation with hardware and software dependencies.
• Work offsite as required to support remote and home offices.
• Participate in on‑call night, weekend rotations, and occasional after‑hour project work.

Required Skills and Experience

• Bachelor’s degree in Computer Science or a directly related field.
• 8+ years of desktop‑level support experience, including at least 3 years supporting executives with “white glove” service.
• Exceptional customer service, prioritization, and multi‑tasking abilities.
• Expertise in PC hardware and peripherals, video‑conferencing, Windows10/11, Microsoft Office365, Microsoft SharePoint and OneDrive, remote VPN connectivity, and Active Directory.
• Proven capability supporting audio/video conferencing solutions.
• Experience with Apple devices and mobile devices (iOS/Android).

Compensation

Base salary range: $150,000–$160,000. Total compensation may include bonuses, overtime, deferred cash, benefits, and company contributions to a 401(k) plan.

Equal‑Opportunity Employer

Fortress Investment Group LLC and its subsidiaries are equal‑opportunity employers and consider all applicants without regard to race, religion, creed, color, sex, age, national origin, citizenship status, disability, genetic information, protected veteran status, marital status, sexual orientation, gender identity, or any other status protected by federal, state, or local law.

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For more information, visit www.fortress.com/careers.