Client Service Associate

FIG US FIG LLC; New York (NY); On-site; USD 100,000 - 120,000; Full time

Job summary

Fortress Investment Group LLC in New York is seeking a Client Service Associate to support investor communication and fund operations. You will respond to inquiries, assist with capital activity, and coordinate documentation with legal and tax counsel.

The role collaborates with internal teams to deliver accurate reporting, including DDQs and complex templates, while ensuring compliance with FINRA, FATCA, ERISA, and AML/KYC procedures.

Qualifications

• Bachelor’s degree with at least 4 years of financial services experience – fund administration, fund operations, or fund accounting experience is preferred.
• Excellent oral and written communication skills
• Extremely organized and detail-oriented
• Thrives in an extremely fast-paced environment.
• Ability to multitask and prioritize among many time-sensitive demands.
• Positive attitude and team player with the ability to forge relationships across the firm.
• Comfortable interacting with individuals at all levels, both internally and with clients
• Dynamo, Intralinks and Investran experience is a plus.

Responsibilities

• Responding to daily investor inquiries via phone and email
• investigating and problem solving on topics which can range from reporting, performance, fund documents/guidelines and investment related queries.
• Facilitating capital activity events including subscriptions, redemptions, and transfers and reviewing and tracking documentation from investors while liaising with internal and external legal and tax counsel
• Completing frequent investor reporting requests including DDQs and fee requests as well as sourcing responses and liaising with internal finance, asset management, and compliance teams to complete more complex reporting such as Solvency II, ILPA, and Basel III templates.
• Distributing monthly/quarterly estimates, statements, investor letters, capital calls/distribution notices and audit confirmations
• Understanding and ensuring compliance with FINRA, FATCA and ERISA obligations as well implementing AIFMD, FOIA, and AML/KYC procedures
• Documenting processes and policies and recommending additional procedures to enhance investor communications.
• Updating and maintaining investor records
• Liaising with fund administrators, and internal middle/back office, treasury, legal, and compliance teams to ensure timely and accurate delivery of investor correspondence and reporting.

Skills

Communication skills

Multitasking

Detail oriented

Team player

Education

Bachelor's degree

Tools

Intralinks

Investran

Dynamo

Job description

About Fortress

Fortress Investment Group LLC is a leading, highly diversified global investment manager with approximately $54 billion of assets under management as of March 31, 2026. Founded in 1998, Fortress manages assets on behalf of over 2,000+ institutional clients and private investors worldwide across a range of credit and real estate, private equity and permanent capital investment strategies. Investment performance is our cornerstone - we strive to generate strong risk adjusted returns for our investors over the long term. We had approximately 1002 employees and 218 investment professionals as of June 30, 2026, at our headquarters in New York and our affiliate offices around the globe.

Client Service Associate – New York, NY

Responsibilities

• Responding to daily investor inquiries via phone and email
• investigating and problem solving on topics which can range from reporting, performance, fund documents/guidelines and investment related queries.
• Facilitating capital activity events including subscriptions, redemptions, and transfers and reviewing and tracking documentation from investors while liaising with internal and external legal and tax counsel
• Completing frequent investor reporting requests including DDQs and fee requests as well as sourcing responses and liaising with internal finance, asset management, and compliance teams to complete more complex reporting such as Solvency II, ILPA, and Basel III templates.
• Distributing monthly/quarterly estimates, statements, investor letters, capital calls/distribution notices and audit confirmations
• Understanding and ensuring compliance with FINRA, FATCA and ERISA obligations as well implementing AIFMD, FOIA, and AML/KYC procedures
• Documenting processes and policies and recommending additional procedures to enhance investor communications.
• Updating and maintaining investor records
• Liaising with fund administrators, and internal middle/back office, treasury, legal, and compliance teams to ensure timely and accurate delivery of investor correspondence and reporting.

Qualifications

• Bachelor’s degree with at least 4 years of financial services experience – fund administration, fund operations, or fund accounting experience is preferred.
• Excellent oral and written communication skills
• Extremely organized and detail-oriented
• Thrives in an extremely fast-paced environment.
• Ability to multitask and prioritize among many time-sensitive demands.
• Positive attitude and team player with the ability to forge relationships across the firm.
• Comfortable interacting with individuals at all levels, both internally and with clients
• Dynamo, Intralinks and Investran experience is a plus.

Salary

The base salary range for this position is expected to be between 100,000 and 120,000 The base salary range proposed for this role has been set forth to comply with local law, but salary is only one element of the total compensation for this role. The base salary range suggested above does not include compensation elements such as bonuses, overtime and deferred cash (each of which are applicable in certain roles), benefits, perquisites, and company contributions to employee 401(k) accounts. Such other pay components often result in total compensation materially exceeding base salary for a particular role. Total compensation as well as base salary for a role depend in part upon individual performance, years of service, experience, geographic considerations, the performance and the needs of particular business units, company performance, and general market conditions.

EEO Statement

Fortress Investment Group LLC collectively with its subsidiaries and operating affiliates is an equal opportunity employer and considers all applicants for employment without regard to race, religion, creed, color, sex, age, national origin, citizenship status, disability, genetic information, protected veteran status, marital status, sexual orientation, gender identity, or any other status protected by federal, state or local law.

Fortress Investment Group LLC collectively with its subsidiaries and operating affiliates is an equalopportunity employer and considers all applicants for employment without regard to race, religion, creed, color, sex, age, national origin, citizenship status, disability, genetic information, protected veteran status, marital status, sexual orientation, gender identity, or any other status protected by federal, state or local law.

More at: www.fortress.com/careers

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