Executive Desktop Support Associate

Fortress Investment Group; New York (NY); On-site; USD 150,000 - 160,000; Full time

Job summary

Fortress Investment Group is seeking an Executive/Desktop Support Associate in New York. The role provides IT support for a floor of employees, including Senior Executives and Assistants, with emphasis on exceptional service, rapid issue resolution, and proactive system optimization.

You will diagnose and resolve desktop, conferencing, and mobility problems, manage ServiceNow tickets, and document actions. On-site/off-site work and occasional on-call rotations are expected in a fast-paced

Qualifications

• Bachelor's degree or equivalent in Computer Science or related field.
• 8+ years of desktop level support experience, including executive support.
• Strong knowledge of Windows OS, Office 365 apps, SharePoint, OneDrive, VPN, and Active Directory.

Responsibilities

• Handle end-user requests and incidents in ServiceNow, documenting every step.
• Diagnose and resolve issues on PCs, mobile devices, videoconferencing, apps, network, and servers.
• Escalate problems with detailed logs to appropriate teams and track resolutions.
• Maintain and update system documentation; implement fixes and follow-up actions.
• Support Executives with hardware/software deployments and on-site/off-site configurations.

Skills

Windows 10/11

Office 365

SharePoint/OneDrive

Remote VPN

Active Directory

Video conferencing

Apple devices (iOS/Android)

Executive support

Customer service

Education

Bachelor's degree in Computer Science or related field

Job description

## Executive Desktop Support AssociateApplylocations: New York, New Yorktime type: Full timeposted on: Posted Yesterdayjob requisition id: 0149**About Fortress** Fortress Investment Group LLC is a leading, highly diversified global investment manager with approximately $54 billion of assets under management as of March 31, 2026. Founded in 1998, Fortress manages assets on behalf of over 2,000+ institutional clients and private investors worldwide across a range of credit and real estate, private equity and permanent capital investment strategies. Investment performance is our cornerstone - we strive to generate strong risk adjusted returns for our investors over the long term. We had approximately 1002 employees and 218 investment professionals as of June 30, 2026, at our headquarters in New York and our affiliate offices around the globe. **Executive/Desktop Support Associate****New York, NY****About Fortress**Fortress Investment Group LLC is a leading, highly diversified global investment manager with approximately $55 billion of assets under management as of December 31, 2025. Founded in 1998, Fortress manages assets on behalf of approximately 2,000 institutional clients and private investors worldwide across a range of credit and real estate, private equity and permanent capital investment strategies.**About the Position**Fortress’s Information Technology team seeks a highly motivated Executive/Desktop Support Associate. The Associate will be providing IT support and services for an entire floor of employees including Senior Executives and their Administrative Assistants. The candidate must have exceptional customer service skills and experience working in a fast-paced environment with demanding customers.**Key Responsibilities / Duties*** Field incoming requests and issues from end users and create, resolve and close incidents within the ServiceNow ticketing system.* Quickly and effectively diagnose and resolve issues related to PCs, mobile devices, videoconferencing, application software, telecommunication issues, network issues and servers.* Personally resolve or escalate issues to other teams as appropriate by providing detailed logs that bring the development team up to speed on the problem.* Record, track and document the help desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken.* Apply diagnostic utilities to aid in troubleshooting.* Identify and learn appropriate software and hardware used and supported by the organization.* Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups and configuring systems and applications.* Utilize a “fix it twice” mentality to use tactical solutions to get systems immediately stable, but then follow up with a strategic fix soon after; test fixes to ensure that they are working.* Install a variety of hardware/software for Executives.* Access software updates, drivers, knowledge bases and FAQs on the internet to aid in problem resolution.* Help define and document feature requests and software bugs.* Attend meetings to give guidance/direction for system design.* Proactively address performance improvements/optimizations.* Maintain system documentation with hardware and software dependencies.* Work offsite as required to implement remote and home offices.* On-call night/weekend rotations.* Occasional after hour project work.**Required Skills and Experience*** Bachelor's degree in Computer Science or equivalent in a directly related field.* 8+ years of desktop level support experience with at least 3 years of experience supporting executives and providing “white glove” service.* Excellent customer service skills as well as strong prioritization and multi-tasking abilities.* Expert experience using, troubleshooting and instructing in the following areas: PC hardware and peripherals, video conferencing, Windows 10 and Windows 11, Microsoft Office 365, Microsoft SharePoint and OneDrive, remote VPN connectivity, and Active Directory.* Proven capability supporting audio/video conferencing solutions.* Experience working with and supporting Apple devices and mobile devices (iOS/Android) technologies is required.The base salary range for this position is expected to be between 150,000 and 160,000The base salary range proposed for this role has been set forth to comply with local law, but salary is only one element of the total compensation for this role. The base salary range suggested above does not include compensation elements such as bonuses, overtime and deferred cash (each of which are applicable in certain roles), benefits, perquisites, and company contributions to employee 401(k) accounts. Such other pay components often result in total compensation materially exceeding base salary for a particular role. Total compensation as well as base salary for a role depend in part upon individual performance, years of service, experience, geographic considerations, the performance and the needs of particular business units, company performance, and general market conditions.Fortress Investment Group LLC collectively with its subsidiaries and operating affiliates is an equal opportunity employer and considers all applicants for employment without regard to race, religion, creed, color, sex, age, national origin, citizenship status, disability, genetic information, protected veteran status, marital status, sexual orientation, gender identity, or any other status protected by federal, state or local law.