Deskside Support Technician

Talos Mission Solutions Inc.; Washington (District of Columbia); Vor Ort; USD 85.000 - 92.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

HSAs and FSAs

Professional growth opportunities

Zusammenfassung

Talos Mission Solutions Inc. is seeking a Systems Administrator II (Deskside Support Technician) in Washington, DC. The role focuses on installing, configuring, and maintaining hardware/software, supporting end users, and managing tickets.

A Secret clearance is required, and the position is full-time and onsite with potential growth opportunities. Responsibilities include assisting with mobile devices, videoconferencing, and providing clear non-technical guidance to users.

Qualifikationen

• Bachelor’s degree or equivalent work experience.
• Four years of Microsoft system support and desk-side hardware support.
• Active Secret-level security clearance required.

Aufgaben

• Install, configure, and troubleshoot hardware and software.
• Interact with end users to identify and resolve issues related to desktops, laptops, printers, servers or network connectivity.
• Provide phone support and direct user assistance for mobile devices and software.
• Open and log trouble tickets to track issues from identification through resolution.
• Communicate technical information in a non-technical manner.
• Assist users with video conferencing services.
• Other duties as assigned.

Kenntnisse

Operating systems

Hardware

Customer service

Communication

Teamwork

Ausbildung

Bachelor’s degree or equivalent

Tools

ServiceNow

Jobbeschreibung

Our client has an open Systems Administrator (Deskside Support Technician) role that is in Washington, DC. Our client is a services company that delivers flexible, scalable solutions to customers worldwide, wherever and whenever their mission demands. We partner with our customers to drive innovation, agility, and improved outcomes with our experienced global team. From cybersecurity to operational intelligence, cloud services, software development, and beyond, we are here to help.

Job Title: Systems Administrator II (Deskside Support Technician)

Duties and Responsibilities

• Install, configure, and troubleshoot issues with hardware and software.
• Interact with end users to identify and resolve a variety of issues related to desktops, laptops, printers, and servers or network connectivity.
• Provide phone support and direct user assistance for the use of mobile devices and software, including Apple and Samsung.
• Open and log trouble tickets in the ticket tracking system to track issues from identification through resolution.
• Communicate technical information in a non-technical manner.
• Assist users with video teleconferencing services.
• Other duties as assigned.

Security Clearance

• Active Secret-level clearance required.

Required Skills and Abilities

• Knowledge of operating systems, applications, and hardware.
• Familiarity with a trouble ticket system, such as ServiceNow.
• Outstanding customer service and communication skills.
• Demonstrated ability to interact professionally with all levels of an organization.
• Demonstrated teamwork and collaboration in a professional setting.

Education and Experience

• Bachelor’s degree or equivalent work experience.
• Four years of Microsoft system support and desk-side hardware support.

Certifications

• Required: Information Technology-related certification, i.e., A+ or similar

Work Environment and Physical Requirements

• Full-time onsite
• Must be able to lift up to 15 pounds at times.

Ray Range

$85k - $92k

Healthcare Benefits

Tsymmetry offers Medical, Dental, and Vision coverage, with the company paying most of the monthly premiums. A tax-advantaged health savings account is available with generous employer contributions, as well as a tax-advantaged flexible savings account.

Other Benefits and Perks

While health benefits are a key offering, we also provide a range of other benefits and perks to support your well-being and professional growth. These include: