IT Field Technician

SAIC; Colorado Springs (CO); On-site; USD 52,000 - 70,000; Full time

Job summary

SAIC in Colorado Springs is seeking a Service Desk Field Technician for an on-site role. You will provide Tier I/II support at user desks or remotely, manage endpoint deployment, and ensure security baselines across devices.

Responsibilities include incident resolution, patching, and user training, with a focus on compliance and documentation. Requires DoD 8570/8140 certs and TS/SCI eligibility; VDI and SCCM/MECM experience preferred.

Qualifications

• Bachelor's degree in IT preferred with 2 years experience or HS and 6 years of experience.
• Minimum 4 years of experience in an IT helpdesk, service desk, or field support role.
• Hands-on experience troubleshooting Windows 10/11 operating systems, Microsoft Office 365, and standard enterprise applications.
• Understanding of basic networking concepts (IP addressing, DNS, DHCP) and Active Directory user management.
• Strong customer service and communication skills, with the ability to explain technical concepts to non-technical staff.
• DoD 8570/8140 certification at [IAT Level I or II] (e.g., A+ CE, Security+ CE).
• Active Top Secret with SCI eligibility clearance required.

Responsibilities

• Incident & Request Resolution. Provides rapid, professional technical support for desktops, laptops, mobile devices, and peripherals using the enterprise ticketing system (e.g., ServiceNow).
• Endpoint Lifecycle Management. Images, deploys, and recovers IT hardware; ensures gold images and software deployments meet security standards.
• Compliance & Patching. Verifies patches and antivirus updates; remediates non-compliant workstations identified by scans.
• Physical Infrastructure Support. Assists network and systems teams with cabling, racking, and basic hardware troubleshooting.
• User Training & Outreach. Educates users on IT security practices and enterprise software tools.
• Documentation. Updates asset inventories and contributes to the knowledge base.

Skills

Customer service

Communication skills

Technical troubleshooting

Education

Bachelor's degree in IT

HS diploma with 6 years IT experience

Tools

Windows 10/11

Microsoft Office 365

Active Directory

DNS

DHCP

ServiceNow

SCCM/MECM

VDI

Job description

SAIC is seeking a Service Desk Field Technician onsite in Colorado Springs. The Service Desk Field Technician serves as the frontline technical support professional for the organization, bridging the gap between end-users and complex IT infrastructure. This role provides Tier I and Tier II support, diagnosing and resolving hardware, software, and peripheral issues directly at the user's workspace or remotely. You will play a crucial role in maintaining endpoint compliance, deploying new hardware and software assets, and ensuring that personnel have reliable, secure access to their required systems.

Responsibilities:

• Incident & Request Resolution. Provides rapid, professional technical support for desktops, laptops, mobile devices, and peripherals; uses the enterprise ticketing system (e.g., ServiceNow) to track, escal
• Endpoint Lifecycle Management. Images, deploys, and recovers IT hardware; ensures that gold images and software deployments adhere to baseline security standards prior to deployment.
• Compliance & Patching. Assists in verifying that all endpoints receive necessary patches and antivirus updates; remediates non-compliant workstations identified by vulnerability scans.
• Physical Infrastructure Support. Assists network and systems teams with physical racking, cabling, and basic hardware troubleshooting in server rooms or telecommunications closets as directed.
• User Training & Outreach. Educates users on basic IT security practices, safe handling of classified materials on digital systems, and usage of enterprise software tools.
• Documentation. Updates asset inventory databases, contributes to the Service Desk knowledge base, and documents workaround solutions for recurring technical issues.

Required Qualifications

• Bachelor's degree in IT preferred with 2 years experience or HS and 6 years of experience.
• Minimum 4 years of experience in an IT helpdesk, service desk, or field support role.
• Demonstrated hands-on experience troubleshooting Windows 10/11 operating systems, Microsoft Office 365, and standard enterprise applications.
• Understanding of basic networking concepts (IP addressing, DNS, DHCP) and Active Directory user management.
• Strong customer service and communication skills, with the ability to explain technical concepts to non-technical staff.
• DoD 8570/8140 certification at [IAT Level I or II] (e.g., A+ CE, Security+ CE).
• Active Top Secret with SCI eligibility clearance required.

Desired Qualifications

• ITIL v4/v5 Foundation certification.
• Experience deploying and managing endpoints in a virtualized desktop (VDI) environment.
• Familiarity with endpoint management tools (e.g., SCCM, MECM).