Executive Deskside IT Support Engineer

Slipstream Life Sciences; South San Francisco (CA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

401k match

Comprehensive group health, dental, 2l

Life insurance/LTD

Discretionary PTO

Salary: $85,000-$90,000

Job summary

Slipstream Life Sciences is seeking an on-site IT Support Specialist to deliver responsive, white-glove service to executives and staff. You will set up and maintain desktop computers, configure peripherals, and support Microsoft 365 apps and conferencing equipment.

You will resolve access issues, investigate incidents, document steps in the ticketing system, and participate in proactive maintenance and security procedures to uphold ITIL standards.

Qualifications

• Previous desktop support or deskside support experience.
• On-site technical assistance for VIPs or executives.
• Knowledge of Microsoft 365 apps and hardware troubleshooting.
• Familiarity with Zoom Rooms and conference room tech.
• Understanding of ITIL concepts and ticketing workflows.
• Ability to document steps and resolutions clearly.

Responsibilities

• Provide on-site IT support, delivering responsive, white-glove service to executives, VIPs, and other end users.
• Set up, configure, maintain, and support desktop computers, peripherals, and end-user devices.
• Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, and PowerPoint.
• Maintain meeting and conference room technology, including Zoom Rooms, audio/video equipment, displays, and connectivity.
• Resolve password resets, account lockouts, and user access issues in accordance with established security procedures.
• Investigate technical incidents, identify root causes, implement appropriate solutions, and escalate complex issues when necessary.
• Document incidents, troubleshooting steps, resolutions, and follow-up actions accurately and promptly in the ticketing system.
• Perform proactive maintenance and infrastructure support activities, including patch deployment, alert remediation, and backup remediation.
• Communicate incident status, next steps, and expected resolution timelines to stakeholders.
• Maintain technical documentation and review recurring incidents to identify opportunities for improved efficiency and service delivery.
• Adhere to IT service management processes, client policies, security standards, and business ethics requirements.

Skills

On-site IT support

VIP/executive support

Microsoft 365 knowledge

Ticketing systems

ITIL / incident management

Documentation & communication

Tools

Microsoft 365

Zoom Rooms

Active Directory

MacOS support

Ticketing system

Job description

Slipstream Life Sciences is seeking an on-site IT Support Specialist to deliver responsive, white-glove service to executives and staff. You will set up and maintain desktop computers, configure peripherals, and support Microsoft 365 apps and conferencing equipment.

You will resolve access issues, investigate incidents, document steps in the ticketing system, and participate in proactive maintenance and security procedures to uphold ITIL standards.