Evening VIP IT Service Desk Analyst

Slipstream Life Sciences; Pennsylvania; Sur place; USD 40 000 - 45 000; Plein temps

Avantages offerts par ce poste

401k match

Comprehensive health, dental, vision

Life insurance/LTD

Discretionary PTO

Résumé du poste

Slipstream Life Sciences is seeking an experienced IT Support Desk specialist to provide white-glove end-user support across phone, email, and chat. You will manage tickets in ServiceNow, FreshService, and Zendesk, perform AD/Entra/Okta tasks, and support Microsoft 365 and SharePoint access.

Role requires 2–3 years MSP IT support, VIP support experience, and strong troubleshooting across Windows, VPN, MDM, and hardware.

Qualifications

• 2-3 years of progressive experience in a Technical Support role with an MSP or call center IT support environment.
• 1+ year Mac OS experience.
• 1+ year of supporting VIP or C level executives.
• Understand of the ITIL framework.
• Experience supporting Microsoft 365 applications and M365 Admin.

Responsabilités

• Provide white-glove End User Service Desk Support via phone, email, SMS, and chat.
• Manage an open ticket queue across multiple ticketing systems such as ServiceNow, FreshService and Zendesk.
• Document all communications with customers and follow up on tickets.
• Perform resets in Active Directory, Entra, Office 365 Admin and Okta.
• Uninstall/reinstall of approved software on devices.
• Support MFA, SSO applications and VPN technologies.
• Support industry applications such as Veeva.
• Provide remote hardware support for laptops, tablets, mobiles, and printers.
• Administer Office 365 including DL management and Shared Mailbox support.
• Manage Adobe license administration and user provisioning.
• Okta administration including user lifecycle & app assignments.
• Manage SharePoint access including permissions and group membership.
• Onboarding/offboarding via AD, Entra or other supplied software.

Connaissances

CompTIA A+

MSP experience

Mac OS

VIP support

ITIL

M365 Admin

SharePoint access

Active Directory

Entra

ServiceNow

ConnectWise

Okta

Windows troubleshooting

VPN

MDM

Hardware basics

Formation

College degree preferred

Outils

ServiceNow

FreshService

Zendesk

M365 Admin

SharePoint

Active Directory

Entra

Okta

ConnectWise

Description du poste

Slipstream Life Sciences is seeking an experienced IT Support Desk specialist to provide white-glove end-user support across phone, email, and chat. You will manage tickets in ServiceNow, FreshService, and Zendesk, perform AD/Entra/Okta tasks, and support Microsoft 365 and SharePoint access.

Role requires 2–3 years MSP IT support, VIP support experience, and strong troubleshooting across Windows, VPN, MDM, and hardware.