Onsite Deskside Engineer – South San Francisco, California

Slipstream IT; United States; On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

401k match

Comprehensive health benefits

Life insurance

LTD

Discretionary PTO

Job summary

Slipstream Life Sciences in South San Francisco is seeking a Deskside Engineer to provide hands-on IT support for Windows and iOS environments, troubleshoot hardware and connectivity issues, and manage user access to ensure employees have the tools they need.

With 3 years of deskside or desktop support experience and a bachelor’s degree in IT or CS preferred, you’ll work closely with users, document solutions, and collaborate with the IT team to improve the end-user experience.

Qualifications

• 3 years of deskside/desktop IT support experience
• Bachelor's degree preferred or equivalent experience
• Experience with Windows and iOS environments

Responsibilities

• Provide hands-on deskside support for desktops, laptops, printers and peripherals
• Troubleshoot Windows and iOS devices and resolve hardware, software, connectivity issues
• Manage user access via Active Directory and document troubleshooting steps

Skills

Deskside support

Windows OS

iOS devices

Active Directory

Networking (TCP/IP DNS DHCP)

Remote desktop tools

Freshservice / IT ticketing

Documentation

Communication

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Freshservice

Remote Desktop Tools

Job description

At Slipstream Life Sciences we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach Our solutions are designed exclusively for emerging pharma and biotech organizations Slipstreams industry leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission Led by a leadership team that has been together for over 10 years you will join a proven team culture and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth South San Francisco CA Onsite

About the Opportunity

We’re looking for an experienced Deskside Engineer to provide high quality hands on IT support within a collaborative fast paced environment in South San Francisco This is an ideal opportunity for an IT professional with 3 years of desktop or technical support experience who enjoys solving problems working directly with users and taking ownership of technical issues from initial troubleshooting through resolution Youll serve as a trusted onsite technology resource supporting Windows and iOS environments troubleshooting hardware and connectivity issues managing user access and ensuring employees have the technology and support they need to work effectively

What You’ll Do

As a Deskside Engineer youll provide responsive customer focused technical support while diagnosing and resolving a variety of hardware software access and connectivity issues

Key Responsibilities

• Provide hands on deskside support for desktops laptops printers mobile devices and other peripherals
• Troubleshoot Windows operating systems and iOS devices
• Diagnose and resolve hardware software connectivity and user access issues
• Support user accounts and access through Active Directory
• Troubleshoot basic networking issues involving TCPIP DNS DHCP VPN and network connectivity
• Use remote support tools to diagnose and resolve technical issues when appropriate
• Create manage document and resolve support requests through Freshservice
• Research unfamiliar or complex technical issues and identify effective solutions
• Clearly communicate technical information to users with varying levels of technical knowledge
• Document troubleshooting steps resolutions and recurring issues
• Collaborate with other IT team members while independently managing assigned issues
• Identify opportunities to improve the overall end user technology experience

What Were Looking For

• 3 years of experience in deskside support desktop support IT support or a similar technical support role
• Strong working knowledge of Windows operating systems
• Experience supporting iOS devices
• Hands on experience troubleshooting desktops laptops printers and peripherals
• Experience with Active Directory and user account management
• Working knowledge of TCPIP DNS DHCP VPNs and basic networking concepts
• Experience using remote desktop support tools
• Experience working within an IT ticketing environment; Freshservice experience is a plus
• Strong troubleshooting research and problem solving abilities
• Excellent written and verbal communication skills
• Strong documentation skills and attention to detail
• Ability to prioritize issues and work independently while contributing to a collaborative team

Education

Bachelors degree in Information Technology Computer Science or a related field preferred or equivalent relevant experience

The Person Who Will Thrive Here

Youre someone who genuinely enjoys figuring out why something isnt working and making sure it works before you walk away You learn new technologies quickly communicate clearly and understand that excellent IT support is as much about the user experience as it is about the technology Youre patient when explaining technical issues comfortable taking ownership of a problem and equally comfortable collaborating with teammates when a solution requires additional expertise Youre self motivated organized detail oriented and willing to step up and lead when needed while remaining a strong team player

Why This Role

This is an opportunity to move beyond transactional help desk support and become a highly visible trusted technology partner to onsite users Youll work across a broad range of technologies and issues build relationships with the people you support and have the autonomy to research problems and drive them through resolution

Location

South San Francisco California

Work Arrangement

Onsite

Experience Level

3 years of relevant IT support experience

Benefits

• 401k match
• Comprehensive group health dental vision benefits
• Life insurance
• LTD
• Discretionary PTO

Salary

70000 75000

Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation or identity national origin genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws Slipstream makes hiring decisions based solely on qualifications merit and business needs at the time This job description may not be inclusive of all assigned duties responsibilities or aspects of the job described and may be amended at any time at the sole discretion of the Employer