Customer Service Executive

Housing.com; United States; Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Work from home

Multi-channel support

Structured training

Real estate tech company

Job summary

Housing.com is seeking a customer support specialist to handle inquiries via calls, emails, chats, and social media in a remote-capable role in the United States. The position emphasizes accuracy, empathy, and timely CRM updates.

Ideal candidates have 1–3 years of experience in customer service, strong verbal and written communication, and familiarity with CRM tools and MS Office. Freshers with excellent communication are encouraged to apply.

Qualifications

• Experience in customer service across voice, chat, email or social media.
• Graduate or equivalent qualification.
• Excellent verbal and written communication skills.
• Ability to manage inbound and outbound calls.
• Familiarity with CRM tools and MS Office.
• Customer-centric attitude, patience and problem-solving ability.

Responsibilities

• Inbound Support: handle customer queries via calls, emails, and chats with accuracy and empathy.
• Outbound Calls: reach out to customers for follow-ups, feedback, and query resolution (non-sales).
• Email & Chat Handling: draft clear, professional responses to queries.
• Social Media Support: respond to complaints and questions on social platforms professionally.
• Issue Resolution: provide quick solutions, escalate complex issues when needed.
• Data Management: record interactions in CRM systems and update timely.
• Collaboration: work with internal teams to ensure seamless resolution.

Skills

Verbal communication

Written communication

Inbound calls

Outbound calls

CRM tools

MS Office

Customer-centric

Patience

Problem solving

Education

Graduate or equivalent qualification

Tools

CRM tools

MS Office

Job description

Role & responsibilities

• Inbound Support: Handle customer queries through calls, emails, and chats with accuracy and empathy.
• Outbound Calls: Reach out to customers for follow-ups, feedback, and query resolution (non-sales).
• Email & Chat Handling: Draft clear, professional, and grammatically correct responses to customer queries.
• Social Media Support (if required): Respond to customer complaints and questions on social platforms in a timely and professional manner.
• Issue Resolution: Provide quick and effective solutions to customer concerns, escalating complex issues to relevant teams when needed.
• Data Management: Record all interactions accurately in CRM systems and ensure timely updates.
• Collaboration: Work with internal teams to ensure seamless resolution and enhanced customer experience.

Preferred candidate profile

• Experience: 1-3 years in customer service (voice, chat, email, or social media support). Freshers with excellent communication skills are also encouraged to apply.
• Education: Graduate or equivalent qualification.
• Skills: Excellent verbal communication skills with a clear and confident tone. Strong written communication skills with good email etiquette. Ability to manage inbound and outbound calls effectively. Prior experience in voice support, chat, email, or social media support preferred. Basic knowledge of CRM tools and MS Office. Customer-centric attitude, patience, and problem-solving ability.

Benefits

• Work from home opportunity.
• Exposure to multi-channel customer support (calls, email, chat, social).
• Structured training and career growth opportunities.
• Be part of a fast-growing real estate tech company