Executive Customer Success Lead — Manufacturing (Remote)

ServiceNow; United States; Ibrido; USD 162.000 - 284.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health plans

401k matching

ESPP

Matching donations

Flexible time away

Family leave

Descrizione del lavoro

ServiceNow is seeking a Principal Customer Success Executive for the US Manufacturing vertical. You will own strategic outcomes for high-value accounts, serving CIOs and senior IT leaders and collaborating with Sales, Delivery, Product, and other teams to ensure customer value from our platform.

In this senior role, you will drive renewal health, expansion, and platform adoption while shaping digital transformation with executive stakeholders.

Competenze

• Extensive experience leading large-scale digital transformations.
• Trusted advisor to C-level executives across enterprise SaaS environments.
• Strong governance, strategy, value alignment and execution across teams.

Mansioni

• Own account-level commercial performance including GRR, NRR, and renewals.
• Engage with C-suite as a strategic advisor and co-develop transformation strategies.
• Translate customer priorities into a ServiceNow roadmap and measurable outcomes.
• Lead complex transformations across multiple business units and workstreams.
• Deliver data-driven executive presentations to show value of ServiceNow.
• Drive AI adoption and platform usage as strategic KPIs.
• Define and monitor KPIs for adoption, health, renewals, and expansion.
• Capture customer feedback to influence Product Engineering and roadmaps.

Conoscenze

Executive presence

Relationship building

Data storytelling

Cross-functional collaboration

Formazione

BA/BS or equivalent

MBA or advanced degree preferred

Descrizione del lavoro

ServiceNow is seeking a Principal Customer Success Executive for the US Manufacturing vertical. You will own strategic outcomes for high-value accounts, serving CIOs and senior IT leaders and collaborating with Sales, Delivery, Product, and other teams to ensure customer value from our platform.

In this senior role, you will drive renewal health, expansion, and platform adoption while shaping digital transformation with executive stakeholders.