Senior Executive, Customer Success & Value Delivery

ServiceNow

Addison (TX)

Hybrid

USD 180.000 - 240.000

Vollzeit

Vor 2 Tagen

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Zusammenfassung

ServiceNow is seeking a Principal Customer Success Executive to own post-sale relationships with top customers, driving retention and expansion through value realization. You will mentor teams, manage escalations, and advocate for product evolution while guiding executive stakeholders toward measurable business outcomes.

The role focuses on transforming customer ecosystems, aligning strategic objectives with ServiceNow capabilities, and protecting high-value accounts through thoughtful

Qualifikationen

15+ years in client-facing roles with account management, consulting, or transformation leadership.
Experience collaborating with senior IT and business leaders to align objectives with ServiceNow technology.
Proven ability to influence senior stakeholders and drive strategic outcomes in executive roles.

Aufgaben

Lead high-complexity transformations for strategic customers and ensure governance alignment.
Identify services opportunities and provide pre-sales support for funnel opportunities.
Collaborate with Impact team using customer insights to craft executive-ready narratives.
Shape customer strategy by identifying trends and aligning delivery with market needs.
Standardize delivery methods and ensure governance and quality standards.

Kenntnisse

Executive leadership

Client relationship management

Strategic thinking

AI in business processes

Change leadership

Jobbeschreibung