Senior Customer Success Leader - Manufacturing AI & Growth

ServiceNow; Detroit (MI); Hybrid; USD 180.000 - 230.000; Vollzeit

Zusammenfassung

ServiceNow, the AI platform powering digital transformations, seeks a Customer Success Executive for US Manufacturing. As a senior post-sales leader in the Customer Excellence Group, you will own commercial health, retention, and expansion across a high-value portfolio, partnering with Sales, Delivery, Product, and peers to realize value from our platform.

You will engage CIOs and senior IT leaders, translate business priorities into a roadmap, drive AI adoption, and set measurable success

Qualifikationen

• 10–15 years in management consulting, enterprise SaaS, or senior CS roles.
• Experience leading large-scale digital transformations for manufacturing customers.
• Proven track record driving YoY growth and executive-level partnerships.

Aufgaben

• Own account-level commercial performance and renewal outcomes.
• Build trusted executive relationships with CIOs and senior IT leaders.
• Translate customer strategy into a ServiceNow roadmap.
• Governance and cross-functional orchestration across engagements.
• Deliver data-driven executive presentations and business outcomes.
• Drive AI consumption and platform adoption as a strategic KPI.
• Define and monitor KPIs to ensure milestones and value realization.
• Represent voice of the customer for product and roadmap prioritization.

Kenntnisse

Executive presence

C-suite engagement

Strategic account ownership

Digital transformation

Data storytelling

Cross-functional collaboration

Leadership

Negotiation

Ausbildung

BA/BS or equivalent

MBA preferred

Jobbeschreibung

ServiceNow, the AI platform powering digital transformations, seeks a Customer Success Executive for US Manufacturing. As a senior post-sales leader in the Customer Excellence Group, you will own commercial health, retention, and expansion across a high-value portfolio, partnering with Sales, Delivery, Product, and peers to realize value from our platform.

You will engage CIOs and senior IT leaders, translate business priorities into a roadmap, drive AI adoption, and set measurable success