Executive Customer Quality Strategist for OEMs

Poclain Hydraulics Inc; Sturtevant (WI); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Job summary

Poclain Hydraulics designs and manufactures innovative hydraulic systems and is seeking a Strategic Customer Quality Leader to serve as the primary customer-facing quality representative for North America from Sturtevant, WI.

You will manage executive-level relationships, lead critical issue resolution, protect the business from financial exposure, and ensure commitments are delivered, while influencing multiple functions without direct authority.

Qualifications

• 15+ years of leadership experience in Quality, Operations, Engineering, or customer-facing manufacturing roles.
• Experience supporting major OEM customers.
• Strong negotiation and conflict resolution skills.
• Executive presence and exceptional communication abilities.
• Proven success leading cross-functional teams during high-pressure situations.
• Ability to balance quality, customer satisfaction, and financial performance.

Responsibilities

• Lead executive-level customer quality relationships
• Manage major customer escalations and field issues
• Negotiate warranty, claims, and liability matters
• Partner with Operations, Engineering, Supply Chain, Sales, Finance, and Legal
• Drive alignment across multiple functions to meet customer commitments
• Develop strategies that strengthen customer confidence while protecting company interests
• Anticipate risks before they become customer issues
• Build long‑term partnerships with key OEM customers

Skills

Executive presence

Negotiation

Cross-functional leadership

Communication

Job description

Poclain Hydraulics designs and manufactures innovative hydraulic systems and is seeking a Strategic Customer Quality Leader to serve as the primary customer-facing quality representative for North America from Sturtevant, WI.

You will manage executive-level relationships, lead critical issue resolution, protect the business from financial exposure, and ensure commitments are delivered, while influencing multiple functions without direct authority.