Strategic Customer Quality Leader

Poclain; Sturtevant (WI); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Job summary

Poclain Hydraulics seeks a Strategic Customer Quality Leader to be the primary NA customer-facing quality representative, managing executive relationships, resolving critical issues, and protecting the business from financial exposure while ensuring commitments are met.

You will collaborate with Operations, Engineering, Supply Chain, Sales, Finance and Legal to align on risk, warranty, and liability strategies, build long-term OEM partnerships, and lead cross-functional teams under pressure.

Qualifications

• 15+ years of leadership experience in Quality, Operations, Engineering, or customer-facing manufacturing roles.
• Experience supporting major OEM customers.
• Strong negotiation and conflict resolution skills.
• Executive presence and exceptional communication abilities.
• Proven success leading cross-functional teams during high-pressure situations.
• Ability to balance quality, customer satisfaction, and financial performance.

Responsibilities

• Lead executive-level customer quality relationships.
• Manage major customer escalations and field issues.
• Negotiate warranty, claims, and liability matters.
• Partner with Operations, Engineering, Supply Chain, Sales, Finance, and Legal.
• Drive alignment across functions to meet customer commitments.
• Develop strategies that strengthen customer confidence while protecting company interests.
• Anticipate risks before they become customer issues.
• Build long-term partnerships with key OEM customers.

Skills

Executive leadership

Negotiation

Cross-functional leadership

Communication

Strategic thinking

OEM experience

Job description

Poclain Hydraulics designs and manufactures innovative hydraulic systems used around the world. Our success depends on strong partnerships with leading OEM customers, and we're looking for a strategic quality leader who can protect those relationships while driving operational excellence.

Overview

This is much more than a traditional Quality role.

As our Strategic Customer Quality Leader, you'll serve as the primary customer-facing quality representative for North America, managing executive-level customer relationships, leading critical issue resolution, protecting the business from unnecessary financial exposure, and ensuring our organization delivers on its commitments.

If you thrive under pressure, enjoy solving complex business challenges, and can influence teams without direct authority, we'd like to meet you.

What You'll Do

• Lead executive-level customer quality relationships
• Manage major customer escalations and field issues
• Negotiate warranty, claims, and liability matters
• Partner with Operations, Engineering, Supply Chain, Sales, Finance, and Legal
• Drive alignment across multiple functions to meet customer commitments
• Develop strategies that strengthen customer confidence while protecting company interests
• Anticipate risks before they become customer issues
• Build long-term partnerships with key OEM customers

What You'll Bring

• 15+ years of leadership experience in Quality, Operations, Engineering, or customer-facing manufacturing roles
• Experience supporting major OEM customers
• Strong negotiation and conflict resolution skills
• Executive presence and exceptional communication abilities
• Proven success leading cross-functional teams during high-pressure situations
• Ability to make sound business decisions balancing quality, customer satisfaction, and financial performance

Why Join Poclain?

• High-impact strategic leadership role
• Direct influence on key customer relationships
• Opportunity to shape quality strategy across North AmericaCollaborative global organization
• Competitive compensation and comprehensive benefits

If you're ready to turn quality into a competitive advantage, we'd love to hear from you.