Executive Quality Lead for Key OEM Partners

Poclain Hydraulics; Sturtevant (WI); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Job summary

Poclain Hydraulics is seeking a Strategic Customer Quality Leader to serve as the primary customer-facing quality representative for North America, managing executive relationships and resolving critical issues. You will protect the business from financial exposure while ensuring commitments are met.

In this role you will influence teams without direct authority, align multiple functions, and build long-term partnerships with key OEM customers across North America.

Qualifications

• 15+ years of leadership experience in Quality, Operations, Engineering, or customer-facing manufacturing roles.
• Experience supporting major OEM customers.
• Strong negotiation and conflict resolution skills.
• Executive presence and exceptional communication abilities.
• Proven success leading cross-functional teams during high-pressure situations.
• Ability to balance quality, customer satisfaction, and financial performance.

Responsibilities

• Lead executive-level customer quality relationships
• Manage major customer escalations and field issues
• Negotiate warranty, claims, and liability matters
• Partner with Operations, Engineering, Supply Chain, Sales, Finance, and Legal
• Drive alignment across multiple functions to meet customer commitments
• Develop strategies that strengthen customer confidence while protecting company interests
• Anticipate risks before they become customer issues
• Build long‑term partnerships with key OEM customers

Skills

Executive communication

Cross-functional leadership

Negotiation

Strategic thinking

Job description

Poclain Hydraulics is seeking a Strategic Customer Quality Leader to serve as the primary customer-facing quality representative for North America, managing executive relationships and resolving critical issues. You will protect the business from financial exposure while ensuring commitments are met.

In this role you will influence teams without direct authority, align multiple functions, and build long-term partnerships with key OEM customers across North America.