Customer Quality Engineering Lead — Onsite in Sullivan

Mt. Washington Pediatric Hospital; Sullivan (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Hydro-Gear is seeking a Customer Quality Engineering Team Lead to drive customer quality initiatives, strengthen relationships, and lead continuous improvement across manufacturing operations. You will oversee customer quality activities, investigations, and corrective actions, partnering across the organization to improve product quality and business results.

The role requires leading a team of Quality Engineers, ensuring timely issue resolution and excellent customer satisfaction at our

Qualifications

• Bachelor's degree in Engineering, Quality, Manufacturing, or related technical discipline preferred.
• 4+ years of quality assurance, quality engineering, or manufacturing quality experience, or an equivalent combination of education and experience.
• 2+ years of leadership or supervisory experience preferred.
• Working knowledge of ISO 9001 Quality Management Systems preferred.
• Experience with root cause analysis, corrective actions, continuous improvement methodologies, and manufacturing processes; GD&T experience preferred.
• Strong communication, problem-solving, and customer relationship management skills.

Responsibilities

• Lead customer quality initiatives and strengthen customer relationships.
• Drive continuous improvement across manufacturing operations.
• Oversee customer quality activities, root cause investigations, and corrective actions.
• Partner across Manufacturing, Engineering, Operations, and Service to improve product quality and business results.
• Lead and mentor the Quality Engineering team and ensure responsive issue resolution.

Skills

Leadership

Root cause analysis

Corrective actions

Customer relations

Quality improvement

Communication

ISO 9001 knowledge

Education

Bachelor's degree in Engineering/Quality/Manufacturing

Job description

Hydro-Gear is seeking a Customer Quality Engineering Team Lead to drive customer quality initiatives, strengthen relationships, and lead continuous improvement across manufacturing operations. You will oversee customer quality activities, investigations, and corrective actions, partnering across the organization to improve product quality and business results.

The role requires leading a team of Quality Engineers, ensuring timely issue resolution and excellent customer satisfaction at our