Executive Conference Services Director

Compass Group, North America; Washington (District of Columbia); On-site; USD 130,000 - 140,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Compass Group USA seeks a Director of Executive Conference Services to oversee daily operations of a corporate conference center account. Reporting to the District Manager, this role requires exceptional communication, multi-tasking, and a track record in team leadership and client relationship management.

You will ensure high-quality service standards, manage P&L and budgeting, develop direct reports, and drive continuous improvement across locations.

Qualifications

• Bachelor’s degree, hospitality preferred.
• Ten years events/conference center experience, preferably in a corporate environment.
• Superior quantitative, oral and written communications and problem-solving/strategizing skills.
• Previous experience managing a budget.
• Conformity to the highest standards of personal integrity and ethical behavior.
• Desire to learn and grow with a top notch hospitality company.

Responsibilities

• Leads strategic direction for the account, ensuring operational excellence and a culture of elevated service across all touchpoints.
• Cultivates strong relationships with the client, guests, and internal stakeholders, consistently delivering a personalized and high-touch experience.
• Develops and empowers direct reports, fostering leadership and accountability to uphold premium service standards within their divisions.
• Champions innovation and proactive problem‑solving, driving continuous improvement and anticipating client needs.
• Oversees all financial aspects of the account, including P&L management and budgeting, with a focus on operational efficiency and value delivery.
• Manages daily operations with precision, ensuring consistency, attention to detail, and a seamless guest experience across all locations.

Skills

Communications

Problem solving

Budget management

Education

Bachelor's degree, hospitality preferred

Job description

Compass Group USA seeks a Director of Executive Conference Services to oversee daily operations of a corporate conference center account. Reporting to the District Manager, this role requires exceptional communication, multi-tasking, and a track record in team leadership and client relationship management.

You will ensure high-quality service standards, manage P&L and budgeting, develop direct reports, and drive continuous improvement across locations.