Supervisor - Slots

Bally's; Chicago (IL); On-site; USD 34,440 - 45,460; Full time

Benefits offered by this job

Daily employee parking

Job summary

Bally's Chicago is seeking a dedicated slot operations professional to provide exceptional guest service. You will monitor on-floor activity, ensure compliance with gaming regulations, and address irregularities with swift, informed action.

Ideal candidates have 2–3 years in slot operations, be 21+, and able to obtain an Illinois gaming license. The role supports the Born to Entertain culture in a fast-paced casino environment.

Qualifications

• Must be able to work weeknights, weekends, and holidays.
• Two to three years in slot operations or another casino leadership role.
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board.
• Must be 21 years of age or older.
• High School diploma or equivalent.

Responsibilities

• Provide exceptional guest service while promoting Bally's Born to Entertain culture and building strong guest relationships.
• Monitor gaming floor activity, ensuring compliance with company policies, gaming regulations, and internal controls.
• Identify and address suspicious, irregular, or operational issues, taking appropriate action when necessary.
• Troubleshoot slot-related concerns and provide hands-on support to team members and guests.
• Assist with guest inquiries, departmental projects, regulatory matters, and team member development.
• Train, mentor, and evaluate staff through ongoing coaching, feedback, and corrective action when needed.
• Perform other duties as assigned.

Skills

Slot operations

Guest service

Education

High School diploma or equivalent

Tools

Slot management systems

Microsoft Office Suite

Job description

• Provide exceptional guest service while promoting Bally's Born to Entertain culture and building strong guest relationships.
• Monitor gaming floor activity, ensuring compliance with company policies, gaming regulations, and internal controls.
• Identify and address suspicious, irregular, or operational issues, taking appropriate action when necessary.
• Troubleshoot slot-related concerns and provide hands‑on support to team members and guests.
• Assist with guest inquiries, departmental projects, regulatory matters, and team member development.
• Train, mentor, and evaluate staff through ongoing coaching, feedback, and corrective action when needed.
• Perform other duties as assigned.

Compensation

• Target Hourly Rate: $28.85/hr.

Additional Benefits

• $7 Daily Employee Parking

Physical Demands & Work Environment

• Frequently lift up to 50 pounds and occasionally move or push equipment weighing up to 500 pounds.
• Frequently push, pull, kneel, climb, stoop, bend, twist, reach overhead, and stand or walk for extended periods.
• Requires visual acuity, peripheral awareness, and manual dexterity to inspect, troubleshoot, and maintain slot equipment.
• Works in a fast‑paced casino environment with exposure to bright lights, loud noise, and high‑pressure situations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

Education

High School or better.

Preferred

High School or better.

Experience

Required

Must be able to work weeknights, weekends, and holiday

Working knowledge and experience with slot management systems and Microsoft Suite products

Must be able to organize, delegate, and follow through on any number of different projects

Two to three years in slot operations or another casino leadership role

Must be a high school graduate or equivalent

Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board

Must be 21 years of age or older

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.