Executive Banquet Captain

JPMorgan Chase; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

JPMorgan Chase is seeking a Corporate Dining Captain to oversee food and beverage operations across dining amenities in a fast-paced corporate setting. You will lead a team to deliver seamless service, uphold quality standards, and create exceptional guest experiences.

This role requires strong leadership, hands-on supervision, a flexible schedule including late nights and holidays, and a focus on sanitation, safety, and positive guest relations across all dining spaces.

Qualifications

• 3 years in fine dining or luxury hotel.
• High-volume, full-service dining experience required.
• Flexible schedule including late nights and holidays.
• Ability to lift up to 30 lbs and stand long shifts.

Responsibilities

• Demonstrate and promote JPMorgan Chase's culture, always positively representing the Company.
• Oversee all aspects of service, including dining room, private dining rooms, and pantries; ensure high organization.
• Uphold standards of the Client Dining service, appearance, and conduct, promoting positive relations.
• Promote teamwork within the Client Centers, creating a positive work environment.
• Ensure sanitation compliance with NYC Health Department Code throughout the Client Center.
• Monitor food storage, handling, and preparation processes to maintain food safety standards.
• Develop relationships with guest and key users; meet guests' expectations.
• Actively participate in service to ensure quality standards and best-in-class client experience.
• Resolve guest complaints and issues; escalate to Managers when necessary.

Skills

Leadership

Food & beverage knowledge

POS systems

Food safety

Problem solving

Independence

Tools

POS reporting tools

Job description

Corporate Dining Captain to oversee food and beverage operations for Dining amenities.

Position requires exceptional leadership skills, strong knowledge of food and beverage service, and a passion for delivering outstanding customer experiences. The Corporate Dining Captain will be responsible for successful shift supervision including dining staff, ensuring seamless service, maintaining quality standards, and fostering a positive atmosphere.

As a Corporate Dining Captain in our team, you will lead and inspire a team to deliver exceptional dining experiences in a dynamic corporate setting. Use your leadership skills and food and beverage expertise to oversee operations, ensure seamless service, and maintain the highest quality standards. If you're passionate about hospitality and thrive in creating positive, memorable moments for guests and staff alike, we invite you to apply and make a lasting impact with us.

Job responsibilities

• Demonstrate and promote JPMC's culture, always positively representing the Company.
• Oversee all aspects of service, including those in the dining room, private dining rooms, and pantries. Ensure the highest levels of organization are always maintained, without exception.
• Uphold all standards of the JPMC Client Dining service, appearance, and conduct, always promoting positive public and employee relations.
• Promote teamwork within the Client Centers, creating a positive work environment.
• Ensure sanitation compliance with NYC Health Department Code throughout the Client Center.
• Monitor food storage, handling, and preparation processes to maintain food safety standards.
• Develop relationships with guest and key users. Meet the expectations and requirements of our guests, always acting with our guests in mind.
• Actively participate in service to ensure quality standards are met to offer best in class client experience.
• Effectively resolve guest complaints and issues. Escalating to Managers when necessary.

Required qualifications, capabilities and skills

• Exceptional food and beverage knowledge
• Experience with POS systems and reporting
• Ability to lift up to 30 lbs
• Flexible schedule: late nights, holidays, long shifts
• Can stand for 10-12 hours per shift
• Process improvement mindset
• Acts with integrity and chooses ethical actions
• Protects company, clients, and customers
• Works independently and makes sound business decisions
• 3 years in fine dining or luxury hotel
• High-volume, full-service dining experience required