Executive AV/VC Technician (Tier 2) — White-Glove Support

EOS IT Solutions; Menlo Park (CA); On-site; USD 50,000 - 52,000; Full time

Job summary

EOS IT Solutions is seeking an Audio Visual (AV) Maintenance Technician – Tier 2 (CST-EXEC) to provide white-glove, on-site support for executives and VPs. You will maintain video conferencing systems, troubleshoot issues, and ensure high uptime across in-room AV/VC equipment.

The ideal candidate brings strong AV/VC technical knowledge, comfort with supporting senior leaders, and a proactive attitude toward problem resolution and seamless client experiences.

Qualifications

• Strong technical background in AV/VC systems.
• Experience supporting executives and VPs is a plus.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide ongoing technical support for video conferencing equipment and in-room AV technology.
• Diagnose and resolve hardware and software issues, ensuring minimal downtime for end users.
• Perform root cause analysis to identify recurring problems and implement solutions to prevent future incidents.
• Analyze trends in AV/VC issues to proactively improve service quality and operational processes.
• Document solutions and best practices to enhance team knowledge and efficiency.
• Participate in the commissioning of AV systems for both retrofits and new builds.
• Ensure all installations meet company standards and client requirements.

Skills

AV/VC systems

Executive support experience

Problem solving

Communication skills

Tools

Cisco

Crestron

Extron

Shure

Clearone

Job description

EOS IT Solutions is seeking an Audio Visual (AV) Maintenance Technician – Tier 2 (CST-EXEC) to provide white-glove, on-site support for executives and VPs. You will maintain video conferencing systems, troubleshoot issues, and ensure high uptime across in-room AV/VC equipment.

The ideal candidate brings strong AV/VC technical knowledge, comfort with supporting senior leaders, and a proactive attitude toward problem resolution and seamless client experiences.