Executive Assistant to Senior Leaders — CX Strategy

JPMorgan Chase & Co.; New York (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. seeks an Executive Assistant to partner with the Customer Experience Strategy & Product team, protecting leaders’ time and ensuring seamless calendars, travel, meetings, and deliverables.

You’ll interact with senior leaders across lines of business with discretion and professional polish. You will coordinate complex calendars across time zones, manage internal/external meetings, events, and travel, draft communications, and maintain key bios and reference materials, focusing

Qualifications

• Five years of administrative experience supporting busy leaders.
• Advanced organization skills with the ability to manage shifting priorities and tight deadlines.
• Strong discretion and sound judgment in confidential situations; demonstrated comfort engaging with senior stakeholders.
• Excellent interpersonal, written, and verbal communication skills.
• Proficient in Outlook, Excel, PowerPoint, and Word.
• Experience with AI productivity tools (Copilot) to drive speed and quality.
• The majority of this role involves email management and calendar prioritization.

Responsibilities

• Maintain complex, dynamic calendars across multiple time zones for at least 2 leaders.
• Coordinate internal and external meetings (in-person and virtual), including scheduling and attendee management.
• Organize events end-to-end, including catering, logistics, and transportation.
• Arrange and coordinate domestic and international travel with contingency planning.
• Process T&E expense claims in line with policies.
• Support staff supplies, space/logistics, and team communications.
• Draft and edit high-quality emails and communications for senior audiences.
• Maintain department documents (e.g., executive bios and reference materials).
• Operate independently, flag risks early, and communicate delays in advance.
• Assist with editing spreadsheets and presentations; coordinate printing and materials.

Skills

Administrative experience

Organization skills

Discretion

Communication skills

Microsoft Office

AI productivity tools

Email management

Calendar management

Education

Bachelor's degree

Tools

Copilot

Microsoft Office

Job description

JPMorgan Chase & Co. seeks an Executive Assistant to partner with the Customer Experience Strategy & Product team, protecting leaders’ time and ensuring seamless calendars, travel, meetings, and deliverables.

You’ll interact with senior leaders across lines of business with discretion and professional polish. You will coordinate complex calendars across time zones, manage internal/external meetings, events, and travel, draft communications, and maintain key bios and reference materials, focusing