Executive Assistant – Lakeland Highlands Hospital

Orlando Health; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Orlando Health Lakeland Highlands Hospital in Lakeland, FL, is seeking an experienced executive assistant to provide advanced administrative support to the COO, CMO, CNO, CQO, CFO, and AVP.

You will manage calendars, coordinate meetings, prepare reports and presentations, handle confidential correspondence, and help implement cost-reduction processes while delivering exceptional service to staff and patients.

Qualifications

• Associate’s Degree or proof of completion within 12 months required.
• Five (5) years of customer service, administrative or secretarial experience.
• Experience as an Executive Assistant supporting C-level executives is required.
• Hospital/Healthcare experience preferred.

Responsibilities

• Provides advanced, diversified, confidential administrative support for the COO/CMO/CNO/CQO/CFO/AVP.
• Interacts professionally with all levels of management and external contacts.
• Maintains strong relationships with employees, senior management, board members and medical staff.
• Handles confidential meetings and correspondence with discretion.
• Organizes meetings, distributes materials, arranges AV equipment and transcribes minutes.
• Schedules calendars and travel itineraries, including flights and hotels.
• Prepares budgets and supporting documents; assists with cost reduction.
• Maintains department policies and ensures punctual attendance and compliance.

Skills

Executive communication

Discretion

Multitasking

Customer service

Education

Associate’s Degree or proof of completion within 12 months

Tools

Microsoft Office

Job description

Position Summary

“Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

About Orlando Health Lakeland Highlands Hospital

Orlando Health Lakeland Hospital is a comprehensive medical and surgical acute care facility serving Lakeland and the surrounding Polk County communities as a trusted healthcare provider. Conveniently located in Lakeland, the hospital is committed to providing high-quality, compassionate care in a welcoming environment designed with patients and their families in mind. Our dedicated team of physicians, nurses, clinicians and medical professionals works together to deliver exceptional care and a positive patient experience.

We provide a broad range of medical and surgical services, supported by advanced technology and clinical expertise across numerous specialties. Our services include emergency care, cardiovascular care, orthopedics, digestive health, surgical services and other specialized areas designed to meet the healthcare needs of our growing community. With a strong commitment to quality and patient safety, Orlando Health Lakeland Hospital continues to uphold the high standards of Orlando Health while providing comprehensive care close to home.

As part of Orlando Health, our hospital benefits from an integrated network of healthcare professionals, advanced resources and specialized services. Our commitment to excellence is reflected in our focus on evidence-based practices, patient safety, clinical quality and compassionate care. Whether patients need emergency treatment, diagnostic services, surgery or ongoing medical care, our team is dedicated to helping every patient receive the right care at the right time.

WHY ORLANDO HEALTH?

Competitive Pay

Evening, nights, and weekend shift differentials offered for qualifying positions.

All Inclusive Benefits (Starting On Day One)

• Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

Employee-centric

Orlando Health has been selected as one of the “Top Places to Work in Healthcare” by Becker’s Healthcare.

Company is committed to diversity and inclusion.

We are an equal opportunity employer including veterans and people with disabilities.

A Brief Overview

Plans and carries out administrative functions in support of the COO/CMO/CNO/CQO/CFO/AVP, requiring considerable knowledge of the organization.

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Section 1557 Non-Discrimination

The Office for Civil Rights (OCR) enforces Section 1557 of the Affordable Care Act (Section 1557), which prohibits discrimination on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, gender identity, and sex characteristics), in covered health programs or activities. 42 U.S.C. 18116.

Responsibilities

What you will do

• Provides advanced, diversified and confidential administrative support requiring broad and comprehensive clerical/secretarial experience, skill and knowledge of organization policies and practices for the COO/CMO/CNO/CQO/CFO/AVP.
• Has significant contact with senior management and organizational data.
• Interacts professionally with all levels of management.
• Significant employee contact and outstanding customer service to children and their families.
• Establishes and maintains strong relationships with employees, senior management, board members, medical staff and various external contacts.
• Must be able to handle all confidential meetings and correspondence with discretion.
• Performs significant administrative duties with multiple priorities and tasks.
• Organizes and expedites flow of work through the COO/CMO/CNO/CQO/CFO/AVP.
• Provides work direction to other clerical personnel within the department.
• Organizes meetings including distributing materials, set up of audio/visual equipment, arranging for refreshments or catering and transcribing minutes.
• Schedules and maintains calendars of appointments, meetings, and travel itineraries and coordinates related duties such as flights, hotel and transportation arrangements.
• Creates, prepares, coordinates and maintains, presentations, including charts and graphs, databases and spreadsheets.
• Prepares, monitors, or assists with the preparation of various budgets.
• Recommends and help to implement processes which facilitate cost reduction.
• Composes and types routine and non-routine correspondence, reports, special projects, technical papers, etc.
• Conducts Internet research, data collection and some analysis of information.
• Coordinates special events.
• Answers phone calls, routes callers, takes messages and resolves routine and sometimes complex inquiries.
• Responds to callers and visitors not requiring the attention of the COO/CMO/CNO/CQO/CFO/AVP utilizing significant discretion in varied areas.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Exercises a high degree of initiative, judgment, discretion and decision making to help achieve organizational goals and objectives.
• Uses professional judgment in communicating with internal and external entities.
• Maintains established departmental policies and procedures.
• Prioritizes workload to manage multiple priorities.
• Completes assignments in a timely, effective and efficient manner.
• Enhances professional growth and development through participation in educational programs, current literature, and workshops.

Qualifications

• Associate’s Degree or can demonstrate proof of completion within 12 months of hire date.
• Two (2) years of prior customer service, administrative or secretarial experience may substitute for the Associate’s degree (in addition to the requirements listed in the Experience section).
• Highly proficient in word processing, spreadsheet, presentation and/or database software, preferably Microsoft Office-based products (Word, Excel, PowerPoint, Access).
• Five (5) years of customer service, administrative, secretarial or related experience.
• Experience as an Executive Assistant supporting C-Level executives required
• Hospital/Healthcare experience preferred.