Executive Healthcare Liaison-Executive Health Program-Orlando

Orlando Health, Inc.; Orlando (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Orlando Health Physician Associates–Executive Health Program in Orlando, FL, seeks an Executive Healthcare Liaison to coordinate premium care for executive patients and VIP clients. You will work with physicians, clinical teams, and administrative staff to ensure timely access to services and secure seamless coordination across departments.

In this role, you will strengthen patient experiences, manage sensitive information with strict confidentiality, and support clinical and business

Qualifications

• Preferred fields of study include healthcare, business, communications, or related field.
• Bachelor’s degree preferred; 4 years of related experience may substitute for degree.
• Experience in hospital systems, private practice networks, or academic medical centers.
• Knowledge of EMR/HER systems and healthcare operational workflows.
• Multilingual abilities are a plus.

Responsibilities

• Serve as primary liaison for executive patients, VIP clients, and referring providers to coordinate high‑quality care experiences.
• Coordinate with physicians, clinical teams, and staff to ensure timely access to care and resolve complex issues.
• Represent executive leadership to reinforce values, improve service delivery, and support communication efforts.
• Identify opportunities to enhance patient experience for high‑profile populations.
• Participate in business development, strategic planning, and community engagement.
• Monitor service metrics, patient feedback, and trends to inform improvements.
• Collaborate with marketing/communications for outreach and community presence.
• Maintain confidentiality and HIPAA compliance across interactions.

Skills

Communication skills

HIPAA compliance awareness

EMR/HER familiarity

Multilingual abilities a plus

Education

Bachelor’s degree (preferred) or 4 years related experience substitute

Job description

Position Summary

Orlando Health Physician Associates-Executive Health Program

One of the largest primary care providers (PCP) groups in Central Florida, Orlando Health Physician Associates comprises the PCP network of the Orlando Health Medical Group. More than 225 providers deliver care in family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry. Our PCPs provide care for every age, through every stage, from childhood development to pregnancy and childbirth services to chronic disease management and aging concerns. As part of Orlando Health, our providers also can refer and coordinate care throughout the system’s integrated network of healthcare services. With numerous convenient locations across Central Florida, Orlando Health Physician Associates offers patients easy access to quality primary care, including same-day, next-day and virtual appointments.

Orlando Health Physician Associates is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. "Orlando Health Is Your Best Place to Work" is not just something we say, it’s our promise to you!

The Executive Healthcare Liaison serves as a strategic partner and point of contact between executive leadership, clinical teams, and high-profile patients, facilitates exceptional patient experiences and ensures seamless coordination across departments. This role manages executive-level relationships, enhances patient satisfaction, and supports healthcare business development initiatives.

The address is 1222 South Orange Avenue, 5th floor, Orlando, FL 32806

The hours are Monday - Friday, 8am-5pm

Responsibilities

• Serves as the primary liaison for executive patients, VIP clients, and referring providers to coordinate personalized, high-quality care experiences.


• Works closely with physicians, clinical teams, and administrative staff to ensure timely access to care and resolve complex issues.


• Acts as a representative of executive leadership to reinforce organizational values, improve service delivery, and support communication efforts.


• Proactively identifies opportunities to enhance patient experience and satisfaction for high-profile populations.


• Participates in business development, strategic planning, and community engagement initiatives that align with the organization’s goals.


• Monitors and tracks service metrics, patient feedback, and trends to inform process improvement efforts.


• Coordinates with marketing and communications teams to support outreach, branding, and community presence.


• Maintains strict confidentiality and professionalism in all interactions and ensures compliance with HIPAA and healthcare regulations.


• Oversees the collection of data, including billing charges.


• Manages and expedites the scheduling of all appointments and testing for executives at Orlando Health.


• Obtains and sends the executive’s medical records to the appropriate location.


• Provides reliable accessibility to the executive, ensuring timely support and responsiveness to all needs.


• Stays in direct contact with providers regarding the executive, ensuring proper communication about questions or follow-up visits.


• Researches and determines the best and most expeditious way for the executive to be seen at any Orlando Health or non-Orlando Health specialty.


• Assists executive’s immediate family members and front office staff with clinical specialist appointments, as needed.


• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.


• Maintains compliance with all Orlando Health policies and procedures.


• Performs all other duties assigned.


• Collaborates routinely with Orlando Health Cardiology and other specialty teams.

Qualifications

• Preferred fields of study include healthcare, business, communications, or a related field


• or equivalent and four (4) years of directly related work experience may substitute for the bachelor’s degree (in addition to the requirements listed in the experience section)


• Experience in hospital systems, private practice networks, or academic medical centers


• Knowledge of EMR/HER systems and healthcare operational workflows


• Familiarity with patient satisfaction metrics (e.g. Press Ganey, HCAHPS)


• Multilingual abilities are a plus