Executive Assistant

Servicenow; New York (NY); On-site; USD 104,000 - 155,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking an experienced executive assistant to support a VP-level leader in our New York location. You will manage intricate calendars, draft correspondence, and coordinate travel while optimizing daily priorities within a dynamic, AI-driven environment.

The role requires exceptional organizational and communication skills, discretion with confidential information, and a proactive, can-do attitude.

Qualifications

• Experience integrating AI into work processes or flows.
• 10+ years supporting VP-level executives.
• Must be highly organized with exceptional communication skills and able to manage multiple high-priority projects across levels.
• Desire to take on own projects and grow.
• Professional demeanor and strong soft-skills.
• Proficiency with Zoom and Microsoft Office suite; familiarity with Box, Concur, and Google Docs.
• Experience handling confidential materials.

Responsibilities

• Schedule appointments, plan meetings, and maintain complex calendars.
• Draft and prepare routine and advanced correspondence; review for accuracy and conformance with procedures.
• Assist leadership by optimizing time usage and prioritizing activities.
• Arrange travel and ensure consistency with company procedures, including visas/passports and expense reconciliation.
• Identify issues and facilitate solutions across the organization.
• Assist with setup of new hires and onboarding processes.
• Process leadership expenses and credit card reconciliations as needed.

Skills

AI in workflows

Executive calendar management

Prioritization & multitasking

Professional demeanor & soft-skills

Communication & coordination

Zoom proficiency

Microsoft Office (Word, Excel, PowerP

Tools

Zoom

Microsoft Office

Box

Concur

Google Docs

Job description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we’re just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

• Schedule appointments, planmeetings, and maintain complex and changing calendars,while working through scheduling roadblocks.
• Draft and prepare routine and advanced correspondenceincluding emails, presentations and reports. Review outgoingcorrespondence for accuracy, format consistency, signaturesand conformance with executive procedures.
• Assist leadership and organizations by optimizing usage of time.Make decisions regarding short-term priorities and workactivities.
• Arrange all travel to ensure consistency within companyprocedures and support organization in obtaining necessarytravel documents including Visa/passport, while maintainingLeadership expenses/credit cardreconciliation.
• Identify issues within theorganization and initiate orfacilitate solutions.
• Assist internal departments with the setup of new hires.
• Assist new hires with processes including expense reporting andtravel systems and other internal processes and tools. Compile,prepare and process Leadership expenses and credit card reconciliation where needed.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years experiencesupporting VPlevel
• Highly organized withexceptionalcommunicationskills andability to manage avariety of high priorityprojectsfrom multiplemanagement andprofessionallevels
• Desire to grow and take onyourown projects
• Professionaldemeanorand soft-skills
• Positive and personablecan-do attitude
• Proficient in Zoom,MicrosoftOffice suites (Word,Excel,PowerPoint, Outlook),Box,Concur and Google Docs
• Experience handlingconfidentialmaterials

For positions in this location, we offer a base pay of $104,400 - $155,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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