Sr Executive Assistant

ServiceNow; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

ServiceNow is seeking an experienced Executive Assistant to support VP-level leadership in a dynamic, distributed work environment. The role involves scheduling complex calendars, drafting executive correspondence, and optimizing time use across the leadership team.

You will coordinate travel, visas, and expense reconciliation, while supporting onboarding and internal processes. Strong communication, confidentiality, and familiarity with office tools are essential to succeed.

Qualifications

• Experience integrating AI into work processes or decision-making.
• 10+ years' experience supporting VP-level executives.
• Ability to manage high-priority projects across multiple leadership levels.

Responsibilities

• Schedule appointments, plan meetings, and maintain complex calendars.
• Draft routine and advanced correspondence including emails and reports.
• Optimize executives' time and assist with travel and visas/passports.
• Coordinate expense reconciliation and travel documents for leadership.
• Identify organizational needs and initiate solutions.
• Assist with onboarding and processes for new hires.
• Prepare and process leadership expenses and card reconciliations.

Skills

AI integration experience

VP-level support experience

Project management

Own projects / meet deadlines

Soft skills

Confidential materials handling

Tools

Zoom

Microsoft Office

Box

Concur

Google Docs

Job description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

• Schedule appointments, planmeetings, and maintain complex and changing calendars,while working through scheduling roadblocks.
• Draft and prepare routine and advanced correspondenceincluding emails, presentations and reports. Review outgoingcorrespondence for accuracy, format consistency, signaturesand conformance with executive procedures.
• Assist leadership and organizations by optimizing usage of time.Make decisions regarding short-term priorities and workactivities.Arrange all travel to ensure consistency withincompany procedures and support organization in obtainingnecessary travel documents including Visa/passport, whilemaintaining Leadership expenses/credit cardreconciliation.
• Arrange all travel to ensure consistency within companyprocedures and support organization in obtaining necessarytravel documents including Visa/passport, while maintainingLeadership expenses/credit cardreconciliation.
• Identify needs and issues within theorganization and initiate solutions.
• Assist internal departments with the setup of new hires.
• Assist new hires with processes including expense reporting andtravel systems and other internal tools.
• Compile,prepare and process Leadership expenses and credit card reconciliation where needed.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years' experiencesupporting VPlevel
• Experience managing a variety of high priorityprojectsfrom multiplemanagement andprofessionallevels
• Desire to grow and take onyourown projects whilemeetingdeadlines
• Exceptionalsoft-skills
• Experience with Zoom,MicrosoftOffice suites (Word,Excel,PowerPoint, Outlook),Box,Concur and Google Docs
• Experience handlingconfidentialmaterials

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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