Executive assistant

The Learning Experience - Brooklyn - Broadway; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Company parties

Competitive salary

Free uniforms

Training & development

Job summary

The Learning Experience - Brooklyn - Broadway is seeking an Executive Assistant to support the Center Director and Administration with the center's operational performance. This role uses business acumen to enhance customer engagement and lead people to create an environment where staff and families thrive.

You will assist in labor management, lead team meetings, log incidents, and ensure smooth center operations while coordinating tours, enrollment processes, and family communications.

Qualifications

• 2+ years’ experience in retail/store management - cross-industry experience is welcome
• Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting
• Associates Degree Preferred

Responsibilities

• Assist in managing labor and approve final work schedules to maintain appropriate ratios
• Conduct team meetings with Center Director to communicate important information and set a direction
• Log incident reports and inform parents; handle DOH regulations within the building
• Monitor center operations to keep the Director informed
• Assist Administration with office duties
• Nurture leads through scheduling and tours; follow up to secure enrollment
• Lead tours highlighting features of our brand and center to prospective families
• Coordinate the registration process and maintain center systems data
• Communicate with families regarding billing and newsletters

Skills

Leadership

Customer engagement

Sales

Retail management

Education

Associates Degree Preferred

Job description

Benefits:

• 401(k)
• Company parties
• Competitive salary
• Free uniforms
• Training & development

EA at The Learning Experience are responsible for assisting the Center Director and Administration with operational performance of the Center. They have an essential ability to apply their business acumen to customer engagement and leading people, ultimately creating an environment where others can thrive.

Role Responsibilities:

BUSINESS OPERATIONS AND PEOPLE LEADERSHIP

• Effectively assist in managing labor; Approves all final work schedules to ensure appropriate ratios are always intact
• In partnership with Center Director, conducts team meetings to communicate important information and set a direction on the overall need of the center
• Take down incident reports to be logged , call parents to inform them of such reports. Filing, emails, follow ups on DOH regulations within the building
• Monitor aspects of the center to keep the Director informed.
• Assist the Administration in office duties.

CUSTOMER ENGAGEMENT

• Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.
• Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers
• Has a strong understanding of the childcare offerings within the community
• Coordinates the registration process and maintains customer and employee information in center systems
• Responsible for communications to families (i.e. billing, newsletters)

Qualifications:

• 2+ years’ experience in retail/store management - cross-industry experience is welcome
• Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting
• Associates Degree Preferred