Executive Assistant

The Learning Experience; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Company parties

Competitive salary

Free uniforms

Training & development

Job summary

The Learning Experience is seeking an Experience Executive Assistant to support Center Director and Administration with operational performance at our center in New York. You will apply business acumen to enhance customer engagement and lead people to foster an environment where teams thrive.

Responsibilities include staffing, team meetings, incident reporting, and coordinating registrations and communications with families, while ensuring compliance with DOH regulations and internal policies.

Qualifications

• 2+ years’ experience in retail/store management.
• Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting.
• Associates Degree Preferred.

Responsibilities

• Effectively assist in managing labor; Approves all final work schedules to ensure appropriate ratios are always intact
• In partnership with Center Director, conducts team meetings to communicate important information and set a direction on the overall need of the center
• Take down incident reports to be logged, call parents to inform them of such reports. Filing, emails, follow ups on DOH regulations within the building
• Monitor aspects of the center to keep the Director informed.
• Assist the Administration in office duties.

Skills

People leadership

Customer engagement

Retail management

Team leadership

Education

Associates Degree

Job description

Benefits:

• 401(k)
• Company parties
• Competitive salary
• Free uniforms
• Training & development

EA at The Learning Experience are responsible for assisting the Center Director and Administration with operational performance of the Center. They have an essential ability to apply their business acumen to customer engagement and leading people, ultimately creating an environment where others can thrive.

Role Responsibilities:

BUSINESS OPERATIONS AND PEOPLE LEADERSHIP

• Effectively assist in managing labor; Approves all final work schedules to ensure appropriate ratios are always intact
• In partnership with Center Director, conducts team meetings to communicate important information and set a direction on the overall need of the center
• Take down incident reports to be logged , call parents to inform them of such reports. Filing, emails, follow ups on DOH regulations within the building
• Monitor aspects of the center to keep the Director informed.
• Assist the Administration in office duties.

CUSTOMER ENGAGEMENT

• Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.
• Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers
• Has a strong understanding of the childcare offerings within the community
• Coordinates the registration process and maintains customer and employee information in center systems
• Responsible for communications to families (i.e. billing, newsletters)

Qualifications:

• 2+ years’ experience in retail/store management - cross-industry experience is welcome
• Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting
• Associates Degree Preferred