Director of Operations

Allegiance Search; Fort Snelling Unorganized Territory (MN); On-site; USD 180,000 - 270,000; Full time

Benefits offered by this job

On-site leadership role

Job summary

Allegiance Search Group seeks a Director of Operations (Aftermarkets) to lead aftermarket parts, field service, and customer support. The role carries full P&L responsibility and requires a strategic, commercially driven leader who can grow recurring revenue within an industrial manufacturing context.

The ideal candidate will have 8+ years in aftermarket or service leadership, 3+ years in people leadership, and a track record of profitability improvements across capital equipment environments.

Qualifications

• 8+ years of progressive experience in aftermarket operations, service leadership, commercial operations, or industrial equipment manufacturing.
• 3+ years of leadership experience managing operational, commercial, or service‑oriented teams.
• Demonstrated P&L ownership with a track record of driving revenue growth, margin improvement, and profitability.
• Strong understanding of aftermarket parts, field service, mechanical/electrical equipment, and technical support operations.
• Experience within capital equipment, industrial automation, packaging machinery, or OEM manufacturing strongly preferred.
• Commercial mindset with strong financial acumen, leadership capabilities, and experience driving organizational improvement.
• Bachelor's degree in Engineering, Business, Operations Management, or a related discipline preferred.

Responsibilities

• Own the full aftermarket P&L, with accountability for revenue, profitability, budgeting, pricing, and financial performance.
• Develop and execute growth strategies across aftermarket parts, field service, preventive maintenance, equipment rebuilds, upgrades, and lifecycle support programs.
• Identify opportunities to expand recurring revenue, improve margins, and strengthen long-term customer relationships.
• Establish and monitor financial and operational KPIs to drive sustainable business growth.

Skills

P&L ownership

Leadership experience

Commercial operations

Operational leadership

Education

Bachelor's degree

Job description

Location: Minnesota | Greater Minneapolis–St. Paul Talent Market

Employment Type: Full-Time

About the Opportunity

Allegiance Search has been retained by an established manufacturer of industrial equipment to identify a Director of Operations (Aftermarkets) to lead and grow a key business segment.

This is a high-impact leadership opportunity with full P&L responsibility, combining commercial strategy, operational excellence, and organizational leadership. The selected individual will oversee aftermarket parts, field service, technical support, and customer service while driving revenue growth, improving profitability, and expanding recurring aftermarket business.

We are seeking a commercially driven operations leader who understands how to build and scale a profitable aftermarket business within a capital equipment or industrial manufacturing environment.

Key Responsibilities

Business Strategy & P&L Leadership

• Own the full aftermarket P&L, with accountability for revenue, profitability, budgeting, pricing, and financial performance.
• Develop and execute growth strategies across aftermarket parts, field service, preventive maintenance, equipment rebuilds, upgrades, and lifecycle support programs.
• Identify opportunities to expand recurring revenue, improve margins, and strengthen long-term customer relationships.
• Establish and monitor financial and operational KPIs to drive sustainable business growth.

Operations & Organizational Leadership

• Lead aftermarket operations, including parts fulfillment, service delivery, technical support, and customer service.
• Develop and mentor cross-functional teams while building a culture of accountability, operational excellence, and customer responsiveness.
• Partner with Engineering, Manufacturing, Supply Chain, and Commercial teams to improve service capabilities and resolve customer challenges.
• Drive continuous improvement initiatives to enhance operational efficiency, service quality, and profitability.

Qualifications

• 8+ years of progressive experience in aftermarket operations, service leadership, commercial operations, or industrial equipment manufacturing.
• 3+ years of leadership experience managing operational, commercial, or service-oriented teams.
• Demonstrated P&L ownership, with a track record of driving revenue growth, margin improvement, and profitability.
• Strong understanding of aftermarket parts, field service, mechanical/electrical equipment, and technical support operations.
• Experience within capital equipment, industrial automation, packaging machinery, or OEM manufacturing strongly preferred.
• Commercial mindset with strong financial acumen, leadership capabilities, and experience driving organizational improvement.
• Bachelor's degree in Engineering, Business, Operations Management, or a related discipline preferred.

The Ideal Candidate

The successful Director of Operations (Aftermarkets) will bring a general management mindset, combining commercial growth strategies with hands‑on operational leadership.

We are particularly interested in individuals who have led an aftermarket business or service organization within an industrial equipment OEM and understand how to drive profitability through parts, service, and long‑term customer partnerships.

Location & Confidentiality

This search is targeting leadership talent throughout the Greater Minneapolis–St. Paul region and surrounding Minnesota markets. The position requires an on‑site presence in Central Minnesota, with additional location details shared during confidential discussions.

Interested in Learning More?

Allegiance Search is conducting this search on a confidential basis.