Executive Administrative Associate to Deputy Commissioner

HRA/DEPT OF SOCIAL SERVICES; World Trade Center (NY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

The Department of Social Services (DSS), comprised with HRA and DHS, seeks a Principal Administrative Associate Ill to support the Deputy Commissioner. The role involves managing high-profile inquiries, coordinating with HRA/DSS/DHS staff, and developing monthly trend reports for executive leadership.

Primary duties include tracking inquiries, onboarding new hires with HR Solutions, and drafting consistent official correspondence across channels. NYC residency is generally required.

Qualifications

• Minimum one: clerical/administrative experience with progressive responsibility.
• One year of supervisory experience as described in the minimum qualifications criteria.
• Residency and miscellaneous requirements per City policies may apply.

Responsibilities

• Provide swift resolution to high-profile inquiries from Mayor’s Office, Commissioners' Office, officials and community organizations.
• Track ~200 client inquiries per week; update relevant parties once resolved.
• Analyze trends in housing, health care, discrimination and basic needs; prepare monthly deputy report.
• Liaise with HR Solutions and the Finance Office on personnel matters; assist onboarding and draft job descriptions.
• Draft correspondence to ensure consistent messaging across channels.

Skills

Clerical/administrative experience

Supervisory experience

Administrative initiative

Education

Bachelor’s degree from an accredited college

Associate degree or 60 semester credits

High school diploma or equivalent + 4 years experience

Education/experience equivalent (with 1 year supervisory experience)

Job description

The Department of Social Services (DSS), comprised with HRA and DHS, seeks a Principal Administrative Associate Ill to support the Deputy Commissioner. The role involves managing high-profile inquiries, coordinating with HRA/DSS/DHS staff, and developing monthly trend reports for executive leadership.

Primary duties include tracking inquiries, onboarding new hires with HR Solutions, and drafting consistent official correspondence across channels. NYC residency is generally required.