Executive Administrative Assistant

Performance Food Group (New); Springfield (VT); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Performance Food Group is looking for a Field Executive Administrative Assistant to support our Sales leadership and ensure efficient operations within the sales function. The role requires clerical excellence, cross-functional collaboration, and a proactive approach to driving customer satisfaction.

The position handles order entry, reporting, and scheduling in a fast-paced environment, with opportunities to coordinate initiatives and prepare performance metrics for leadership review.

Formación

• Education: High School Diploma or Equivalent.
• Minimum 3 years of experience in customer service, sales support, order entry, administrative support, or related environment.
• Minimum 2 years of experience working directly with customers via phone and email.

Responsabilidades

• Provides Administrative Support to the Sales Support Manager and other leaders as assigned.
• Supports customer account maintenance, including account updates and account set up.
• Coordinates with cross functional departments to facilitate order fulfillment and customer satisfaction.
• Assists in monitoring order accuracy and ensuring timely resolution of order-related issues.
• Supports process improvement initiatives and departmental projects.
• Prepares and distributes department reports, metrics, and performance tracking documents.
• Coordinates meeting, schedules and department communications.
• Prepares meeting agendas, presentation and meeting notes.
• Maintains confidential files and business records including customer records.
• Cross trains in all CSR functions and covers as needed.
• Assists with team events, training coordination and onboarding activities.

Conocimientos

Organizational skills

Communication skills

Multitasking

Prioritization

Independence

Time management

Educación

High School Diploma or equivalent

Associate or Bachelor's in business administration or related field

Herramientas

Outlook

Excel

Word

Teams

Descripción del empleo

Company Description

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Job Description

Position Summary: The Field Executive Administrative Assistant position is our most senior admin support role and is responsible for assisting our Sales leadership. They provide the clerical and administrative support functions required to ensure the efficient operations of the departments they are assisting. They also function as a team member within the department and cross-functions, as required, and perform any duty assigned to best serve the company.

Responsibilities

• Provides Administrative Support to the Sales Support Manager and other leaders as assigned
• Supports customer account maintenance, including account updates and account set up
• Coordinates with cross functional departments to facilitate order fulfillment and customer satisfaction
• Assists in monitoring order accuracy and ensuring timely resolution of order-related issues
• Supports process improvement initiatives and departmental projects
• Prepares and distributes departments reports, metrics, and performance tracking documents
• Coordinates meeting, schedules and department communications
• Prepares meeting agendas, presentation and meeting notes
• Maintains confidential files and business records (including but not limited to customer records and supporting documents
• Cross trains in all CSR functions and covers as needed
• Assists with team events, training coordination and onboarding activities

Schedule: Monday - Friday 9am - 530pm

Qualifications

Education: High School Diploma or Equivalent

Minimum 3 years of experience in customer service, sales support, order entry, administrative support, or a related business environment.

Minimum 2 years of experience working directly with customers via phone and email.

Our candidate will have the following skills:

Experience processing orders and maintaining accurate business records.

Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams.

Strong organizational, communication, and multitasking skills.

Ability to prioritize responsibilities and work independently in a fast-paced environment.

Flexibility to participate in a rotating weekend coverage schedule, as needed

Preferred qualifications

Education: Associate or bachelor's degree in business administration or a related field.

5+ years of experience in customer service, sales support, foodservice distribution, manufacturing, or related industry.

2+ years of experience supporting leadership or management teams.

Our ideal candidate will have the following skills in addition to those previously listed:

Experience preparing reports, tracking metrics

Experience supporting process improvement or continuous improvement initiatives.

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.