Customer Service Representative

Performance Food Group (New); Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Performance Food Group (New) seeks a dedicated customer service representative to support order entries and inquiries for diverse customers in the foodservice sector. You will ensure customer satisfaction and act as a reliable distributor liaison, handling orders, credits, and communications with vendors and co-workers.

The role emphasizes timely problem-solving, professional interactions, and participation in routine administrative duties and trainings within a collaborative team environment.

Qualifications

• High School Diploma or GED or equivalent experience.
• 6–12 months of relevant customer service experience.
• Experience in customer service, call center or related area.
• Foodservice industry experience preferred.

Responsibilities

• Input customer orders accurately and in a timely manner.
• Input customer credits and ensure correct invoicing details.
• Assist customers with orders and resolve problems professionally.
• Communicate with customers, vendors and coworkers to answer questions.
• Perform administrative tasks such as checking faxes and mail daily.
• Attend training and customer service meetings.
• Perform other related duties as assigned.

Skills

Customer service

Call center

Education

High School Diploma/GED or Equivalent

Job description

Company Description

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Job Description

This is not a remote position. Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilties such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Performs other related duties as assigned.

Qualifications

• Required Education: High School Diploma/GED or Equivalent Experience
• Required Experience: 6 - 12 Months
• Customer service, call center and / or related area.
• Preferred Education: High School Diploma/GED or Equivalent Experience
• Preferred Experience: 1 - 2 Years
• Customer service, call center and / or related area within foodservice industry.

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.