Service Excellence Coordinator

Performance Food Group; Colchester (VT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health & Wellness Benefits

Employee Stock Purchase Plan

RRSP

Paid Direct Drug Card

Scholarship Opportunities for children

Paid Time Off

Job summary

Performance Food Group is seeking a Service Excellence Analyst to analyze operational and customer experience data, identify trends, and drive improvements. You will collaborate with cross-functional teams to reduce errors, increase efficiency, and boost customer satisfaction.

The role emphasizes data-driven problem solving and strong communication within a fast-paced food distribution environment. The position focuses on scheduling, reporting, and general office support, with opportunities to

Qualifications

• Analytical mindset to assess operational data and customer experience trends.
• Strong communication skills to convey findings and recommendations.
• Business acumen to link insights to improving service delivery and efficiency.
• Administrative experience and ability to support cross-functional teams.

Responsibilities

• Scheduling and coordinating meetings, events, and special projects.
• Assisting in the preparation of presentations, reports, and communications.
• Answering phones and directing calls to appropriate recipients.
• Monitoring and coordinating schedules.
• Greeting visitors and ensuring all guests check in and out.
• Typing various letters, reports, and forms.
• Providing support with data entry such as invoices, orders, and other reports.
• Organizing documents, sending out mail and packages, filing, and processing received mail.
• Assisting with management projects, and filling in as support when needed within the office.
• Monitoring supplies, and assisting in the ordering processes as needed.
• Running errands when needed.

Skills

Analytical thinking

Communication

Business acumen

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Company Description

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Job Description

We Deliver the Goods

• Competitive pay and benefits, including Health & Wellness Benefits, Employee Stock Purchase Plan, RRSP, Paid Direct Drug Card, & Scholarship Opportunities for children of associates, Paid Time Off, and much more
• Growth opportunities performing essential work to support North America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect.

Position Purpose

The Service Excellence Analyst is responsible for analyzing operational and customer experience data to identify trends, uncover root causes of service issues, and drive continuous improvement initiatives. This role partners with cross-functional teams to develop actionable insights that enhance customer satisfaction, improve service delivery, reduce operational errors, and increase overall efficiency. The ideal candidate combines strong analytical skills with business acumen and a passion for improving customer outcomes.

Primary Responsibilities

• Scheduling and coordinating meetings, events, and special projects.
• Assisting in the preparation of presentations, reports, and communications.
• Answering phones and directing calls to appropriate recipients.
• Monitoring and coordinating schedules.
• Greeting visitors and ensuring all guests check in and out.
• Typing various letters, reports, and forms.
• Providing support with data entry such as; invoices, orders, and other reports.
• Organizing documents, sending out mail and packages, filing, and processing received mail.
• Assisting with management with projects, and filling in as support when needed within the office.
• Monitoring supplies, and assisting in the ordering processes as needed.
• Running errands when needed.

Required Qualifications

• High School Diploma or General Educational Development (GED) certificate.
• 1-3 years of administrative experience.
• Computer proficient with strong knowledge of Microsoft programs such as Word and Excel.
• Ability to communicate effectively.

Qualifications

High School Diploma or General Educational Development (GED) certificate.

1-3 years of administrative experience.

Computer proficient with strong knowledge of Microsoft programs such as Word and Excel.

Ability to communicate effectively.

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.