Executive Admin & 504 Coordinator - RA & Compliance Lead

Shamass; Springfield (MA); Hybrid; USD 45,000 - 65,000; Full time

Job summary

The Springfield Housing Authority is seeking an administrative professional to manage visitors, inquiries, and correspondence for the agency. The role includes serving as the 504 Coordinator and providing information to residents, staff, and the community.

Responsibilities span greeting visitors, handling mail, coordinating meetings, preparing reports to HUD and other agencies, and ensuring records and translations are properly maintained.

Qualifications

• Associate or college degree preferred with at least three years of general office experience.
• Experience with and a working knowledge of Fair Housing laws.
• Strong organization, interpersonal and customer service skills.
• Excellent writing and oral communication skills.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Greets and provides customer service of all visitors to the Executive Office.
• Answers incoming calls from main phone line, directing callers to the appropriate department and/or personnel.
• Picks up and distributes mail and processes outgoing mail on a daily basis.
• Assists in preparations for Board Meetings, Resident Advisory Board meetings and corporate events.
• Assists Executive Department staff with preparing and submitting reports to HUD, EOHLC, MassHousing and other SHA departments.
• Maintains records/ filing; coordinates translation/ interpretation services (including for hearings).
• Provides assistance to HR Department, including benefits coordination and onboarding.

Skills

Organizational skills

Customer service

Interpersonal communication

Multitasking

Professionalism

Written and verbal communication

Bilingual English/Spanish

Education

Associate or college degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The Springfield Housing Authority is seeking an administrative professional to manage visitors, inquiries, and correspondence for the agency. The role includes serving as the 504 Coordinator and providing information to residents, staff, and the community.

Responsibilities span greeting visitors, handling mail, coordinating meetings, preparing reports to HUD and other agencies, and ensuring records and translations are properly maintained.