Exclusive Resorts Concierge: VIP Experience Planner

Exclusive Resorts LLC.; Jackson (WY); On-site; USD 52,000 - 76,000; Full time

Job summary

Exclusive Resorts is seeking a Concierge to create an exceptional service experience for our members. The role involves pre-arrival arrangements, coordinating activities, and establishing relationships with suppliers such as restaurants, activity companies and transportation providers.

The Concierge will be the local representative for Exclusive Resorts, possessing knowledge of the destination and delivering professional, attentive service with strong communication and multitasking skills.

Qualifications

• Previous concierge experience preferred (2–4 years).
• Flexibility with work days and hours.
• Creativity and enthusiasm in service delivery.
• Strong communication and multitasking abilities — written and verbal.

Responsibilities

• Plan itinerary/activities and reservations for arriving members.
• Respond to communications from members and partners within 24 hours.
• Assist with pre-arrival grocery requests and site deliveries as needed.
• Inspect residence before guest arrival to ensure compliance with rules.
• Provide orientation to residences and available services upon arrival.
• Deliver courteous service for use of property and local attractions.
• Communicate staff contact information and availability on days off.
• Coordinate and manage Special Events requested by members.
• Conduct tours of units for prospective members.

Job description

Exclusive Resorts is seeking a Concierge to create an exceptional service experience for our members. The role involves pre-arrival arrangements, coordinating activities, and establishing relationships with suppliers such as restaurants, activity companies and transportation providers.

The Concierge will be the local representative for Exclusive Resorts, possessing knowledge of the destination and delivering professional, attentive service with strong communication and multitasking skills.