Part-Time Concierge, Jackson Hole

Exclusive Resorts LLC.; Jackson (WY); On-site; USD 52,000 - 76,000; Full time

Job summary

Exclusive Resorts LLC seeks an experienced Concierge to create exceptional service experiences for members. The role involves pre-arrival coordination, in-residence introductions to services, and ongoing member support across travel, dining, and activities.

The Concierge will know destinations well, serve as the local representative, and coordinate with suppliers to meet member requests with professionalism and discretion.

Qualifications

• Previous experience as an active concierge is preferred (2-4 years).
• Flexibility – this is a demanding business with variable work days/hours.
• Creativity and enthusiasm – delivering member experiences that go beyond the expected.
• Great communication skills, verbal and written.
• Impeccable attention to detail to read cues and tailor experiences.

Responsibilities

• Plans itinerary/activities and reservations for arriving members.
• Responds to communications from members, the Company, and affiliates within 24 hours.
• Handles pre-arrival grocery requests and site deliveries as requested by members.
• Provides orientation to residences and services upon arrival.
• Delivers professional and courteous service related to property use and attractions.
• Coordinates Special Events for member-requested events.
• Conducts tours of units for prospective members.
• Ensures housekeeping standards meet Exclusive Resorts rules and regulations.
• Other duties as assigned.

Skills

Active concierge experience

Flexibility

Creativity and Enthusiasm

Great Communicator

Multitasker

Attention to Detail

Job description

The Concierge plays an integral role in creating an exceptional service experience for our members. The Concierge communicates with members and guests to make all pre-arrival arrangements, conducts internal and external correspondence with members, and establishes and manages numerous relationships with suppliers such as activity companies, restaurants and transportation companies.

The Concierge must possess a thorough knowledge of the destination, as they are the local representative for Exclusive Resorts. Additionally, they must possess a strong work ethic, exceptional customer service skills, ability to follow-through with all requests, good judgment and strong decision-making skills and abilities.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Plans itinerary/activities and reservations in advance for all arriving members.
• Responds to communications from members, the Company, and its affiliates, within 24 hours of delivery. Handles and facilitates pre-arrival grocery requests and site delivery (as requested by members) to ensure member requests are met. Before every guest’s arrival, the Concierge will visit the residence and ensure everything is in conditions according to the rules and regulations of Exclusive Resorts.
• Readily available to guests (via cell phone and land line) for all member travel needs.
• Provides orientation to the residence(s) and services for members upon arrival at residence(s).
• Provides professional and courteous service to members related to their use of the property and enjoyment of surrounding attractions.
• Communicates to members their availability and contact information to support staff on days off
• Manages and coordinates Special Events for member requested Special Events.
• Conducts tours of units as a representative of Exclusive Resorts for prospective members.
• Ensures all housekeeping standards are met and maintained according to the rules and regulations of Exclusive Resorts. Direct efforts appropriately when standards are not met.
• Other duties as assigned.

EDUCATION, SKILLS, AND EXPERIENCE:

• Previous experience as an active concierge is preferred (2-4 years)
• Flexibility – this is a demanding business and we look for flexibility with work days and hours.
• Creativity and Enthusiasm – the best part of serving others is creating members’ experiences that go beyond the expected.
• Great Communicator and Multitasker – providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing.
• Impeccable Attention to Detail – to ensure accuracy and efficiency and also to help you understand and better read the cues of what may make a members vacation authentic, unique and unforgettable