Part-Time Concierge, Jackson Hole

Exclusive Resorts Llc; Wyoming; Sur place; USD 40 000 - 60 000; Plein temps

Résumé du poste

Exclusive Resorts Llc seeks a detail-oriented Concierge to craft exceptional experiences for members. You will coordinate itineraries, handle pre-arrival requests, and communicate with members and suppliers to meet expectations.

You are the local representative, with in-depth destination knowledge, and must demonstrate strong communication, judgment, and multitasking skills to deliver unforgettable vacations.

Qualifications

• Previous concierge experience strongly preferred.
• Excellent written and verbal communication skills.
• Impeccable attention to detail and accuracy.
• Ability to multitask and adapt in a fast-paced environment.

Responsabilités

• Plan itinerary and reservations for arriving members.
• Respond to member inquiries within 24 hours and handle pre-arrival groceries/site deliveries.
• Be the local representative with destination knowledge for Exclusive Resorts.
• Provide orientation to residences and explain services to members on arrival.
• Coordinate special events and tours for prospective or current members.
• Maintain housekeeping standards and ensure adherence to company rules.

Connaissances

Customer service

Communication

Attention to detail

Multitasking

Flexibility

Creativity

Description du poste

The Concierge plays an integral role in creating an exceptional service experience for our members. The Concierge communicates with members and guests to make all pre-arrival arrangements, conducts internal and external correspondence with members, and establishes and manages numerous relationships with suppliers such as activity companies, restaurants and transportation companies.

The Concierge must possess a thorough knowledge of the destination, as they are the local representative for Exclusive Resorts. Additionally, they must possess a strong work ethic, exceptional customer service skills, ability to follow-through with all requests, good judgment and strong decision-making skills and abilities.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Plans itinerary/activities and reservations in advance for all arriving members.
• Responds to communications from members, the Company, and its affiliates, within 24 hours of delivery. Handles and facilitates pre-arrival grocery requests and site delivery (as requested by members) to ensure member requests are met. Before every guest’s arrival, the Concierge will visit the residence and ensure everything is in conditions according to the rules and regulations of Exclusive Resorts.
• Readily available to guests (via cell phone and land line) for all member travel needs.
• Provides orientation to the residence(s) and services for members upon arrival at residence(s).
• Provides professional and courteous service to members related to their use of the property and enjoyment of surrounding attractions.
• Communicates to members their availability and contact information to support staff on days off
• Manages and coordinates Special Events for member requested Special Events.
• Conducts tours of units as a representative of Exclusive Resorts for prospective members.
• Ensures all housekeeping standards are met and maintained according to the rules and regulations of Exclusive Resorts. Direct efforts appropriately when standards are not met.
• Other duties as assigned.

EDUCATION, SKILLS, AND EXPERIENCE:

• Previous experience as an active concierge is preferred (2-4 years)
• Flexibility – this is a demanding business and we look for flexibility with work days and hours.
• Creativity and Enthusiasm – the best part of serving others is creating members’ experiences that go beyond the expected.
• Great Communicator and Multitasker – providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing.
• Impeccable Attention to Detail – to ensure accuracy and efficiency and also to help you understand and better read the cues of what may make a members vacation authentic, unique and unforgettable