Exciting Opportunity | Admission Counselor | Work From Home

NCR Eduservices; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Work From Home

Competitive salary with incentives

Career growth opportunities

Exposure to international education

Job summary

NCR Eduservices is seeking an Admission Counselor to work from home in the United States. You will engage with prospective students and parents, assess academic requirements, recommend programs, and guide them through the admission process.

The role requires excellent communication, counseling, and follow-up skills, with experience in education or EdTech preferred. You will manage leads, maintain CRM records, and help applicants complete enrollment on a remote, full-time basis.

Qualifications

• Bachelor's degree in any discipline.
• 1-5 years of experience in admission counseling, student counseling, customer engagement, inside sales, or a similar role.
• Experience in Education/EdTech sector preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal, persuasion, and relationship-building skills.
• Ability to understand student/parent requirements and recommend solutions.
• Strong follow-up and lead-conversion skills.
• Ability to handle multiple leads in a fast-paced environment.
• Proficiency in MS Office and CRM tools.
• Comfortable working independently in a WFH environment.

Responsibilities

• Counsel prospective students and parents on programs and admission requirements.
• Engage leads via calls, email, WhatsApp, and other channels.
• Schedule counseling sessions and demo classes.
• Assist with application forms and required documentation.
• Maintain CRM records and track enrollment status.
• Meet defined counseling and enrollment targets.

Skills

Verbal communication

Written communication

Interpersonal skills

Lead follow-up

CRM proficiency

MS Office

Independent work

Remote work

Education

Bachelor's degree

Tools

CRM software

Job description

Position: Admission Counselor (WFH | Full-Time)

Working Hours: 12:00 PM- 9:00 PM

Working Days: Monday to Saturday

Experience Required: 1-3 Years

Job Summary

We are looking for a dynamic and student-focused Admission Counselor who can engage with prospective students and parents, understand their academic requirements, recommend suitable programs, and guide them through the admission process.

The ideal candidate should have strong communication, counseling, follow-up, and relationship-building skills, preferably with experience in the education or EdTech sector.

Key Responsibilities

Student Counseling

• Connect with prospective students and parents to understand their academic requirements, goals, and expectations.
• Provide personalized guidance on suitable courses, programs, and learning pathways.
• Explain program features, eligibility criteria, and other relevant information clearly.
• Address queries and build strong relationships with prospective students and parents.

Lead Engagement & Follow-ups

• Handle assigned leads through calls, emails, WhatsApp, and other communication channels.
• Conduct regular follow-ups with interested students and parents.
• Schedule counseling sessions and demo classes.
• Maintain consistent engagement throughout the decision-making process.

Admission Support

• Guide students and parents through the complete admission process.
• Assist with application forms and required documentation.
• Address fee-related and admission-related queries.
• Ensure timely completion of enrollment formalities.
• Provide a smooth and positive admission experience.

CRM & Reporting

• Maintain accurate records of leads, interactions, follow-ups, and enrollment status in the CRM.
• Update daily activity reports and lead status.
• Track follow-ups and ensure timely closure of assigned leads.
• Meet defined counseling and enrollment targets.

Skills & Qualifications

• Bachelors degree in any discipline.
• 1-5 years of experience in admission counseling, student counseling, customer engagement, inside sales, or a similar role.
• Experience in the Education/EdTech sector will be preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal, persuasion, and relationship-building skills.
• Ability to understand student/parent requirements and recommend appropriate solutions.
• Strong follow-up and lead-conversion skills.
• Ability to handle multiple leads in a fast-paced environment.
• Proficiency in MS Office and CRM tools.
• Comfortable working independently in a WFH environment.

Perks & Benefits

• Competitive salary with performance-based incentives.
• Work From Home opportunity.
• Opportunities for career growth and advancement.
• Exposure to international education trends and curricula.
• Ongoing training and professional development programs.