Admission Counsellor

NCR Eduservices; United States; À distance; USD 42 000 - 72 000; Plein temps

Résumé du poste

NCR Eduservices in the United States is seeking an Admission Counsellor to engage with parents and students, understand academic requirements, explain our online tuition programme, and convert leads into admissions.

You will manage leads, conduct parent counselling, schedule demos with teachers, follow up, handle objections, and drive revenue targets while delivering a positive enrollment experience.

Qualifications

• Graduate in any discipline; sales or counselling experience preferred.
• Excellent communication, both verbal and written.
• Must be comfortable with targets and multiple leads.
• Familiarity with EdTech or admissions processes is a plus.

Responsabilités

• Contact leads via calls and WhatsApp; capture student requirements.
• Explain programme features and pricing; counsel parents.
• Schedule and coordinate demos with teachers.
• Follow up after demos; address concerns; move to enrolment.
• Track progress in CRM and report metrics.
• Work towards daily, weekly, monthly targets.

Connaissances

Excellent verbal and written comms

Lead management

CRM usage

WhatsApp outreach

Customer service

Formation

Graduate

Outils

CRM software

Excel

WhatsApp

Description du poste

JOB DESCRIPTION ADMISSION COUNSELLOR

Job Title : Admission Counsellor

Industry : Education / EdTech / Online Tuition

Experience : 1–3 years preferred

Work Location : WFH

Shift Timing : 12 PM - 9 PM

Department : Sales & Admissions

Employment Type : Full-Time

Education : Graduate in any discipline

Reporting To : Sales Manager / Team Lead

Working days : Monday - Saturday ( Sundays off)

JOB OVERVIEW

• We are looking for a motivated, confident, and target-oriented Admission Counsellor to connect with parents and students, understand their academic requirements, explain our online tuition programme, and convert prospective leads into confirmed admissions.

• The role involves lead management, parent counselling, demo-class scheduling, follow-ups, objection handling, admission closure, and achievement of assigned revenue targets.

KEY RESPONSIBILITIES

• Lead Management: Contact newly assigned leads promptly through calls and WhatsApp; understand the student's grade, curriculum (IB / IGCSE / other), subjects, and learning requirements; maintain accurate CRM records.

• Parent Counselling: Explain programme features, teaching approach, course structure, pricing, and available packages; recommend suitable tuition solutions based on the student's needs.

• Demo Coordination: Schedule demo classes with suitable teachers; coordinate with academic and operations teams; confirm demo attendance and ensure parents receive timely updates.

• Post-Demo Follow-up: Collect parent feedback after every demo; understand concerns or objections; coordinate with the relevant team to resolve service related issues and move the lead towards enrolment.

• Admission Conversion: Follow up consistently with interested parents; handle objections professionally; explain payment steps and support timely fee collection and admission confirmation.

• Lead Nurturing: Re-engage non-responsive and undecided parents; maintain follow-up schedules; minimize lead leakage caused by delayed communication or incomplete service updates.

• Reporting: Update lead status, call outcomes, next follow-up dates, demo status, conversion details, and reasons for lost leads in the CRM or tracker.

• Target Achievement: Work towards daily, weekly, and monthly targets for calling, demo scheduling, demo completion, admissions, and revenue.

KEY PERFORMANCE INDICATORS (KPIs)

• Speed and quality of first contact with assigned leads.

• Number and quality of parent counselling conversations.

• Demo classes scheduled and successfully completed.

• Post-demo feedback collected and follow-ups completed.

• Lead-to-admission conversion rate.

• Monthly revenue and admission target achievement.

• CRM accuracy, timely updates, and follow-up discipline.

• Reduction in lost leads and admission cancellations.

REQUIRED SKILLS & QUALIFICATIONS

• Graduate in any discipline; experience in sales, counselling, customer service, or EdTech admissions is preferred.

• Excellent verbal and written communication skills.

• Strong counselling, persuasion, negotiation, and objection-handling abilities.

• Customer-focused approach with the ability to understand parent and student requirements.

• Comfortable working with targets, deadlines, and multiple leads simultaneously.

• Basic working knowledge of Excel, Google Sheets, WhatsApp, and CRM tools.

• Knowledge of IB, IGCSE, or international curricula is an advantage.

EXPECTED WORKING APPROACH

• Treat every assigned lead as an ownership responsibility and ensure timely communication.

• Never leave a demo completed without collecting and recording parent feedback.

• Keep every lead updated with a clear status and next action.

• Escalate academic, teacher, scheduling, or service concerns to the relevant team promptly.

• Maintain professional communication and a positive parent experience throughout the admission journey.

PRIMARY OBJECTIVE

• Convert prospective parents into enrolled students through timely counselling, relevant programme recommendations, smooth demo coordination, consistent follow-ups, and achievement of assigned admission and revenue targets.