Exchange Coordinator

Auto Group; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Employee Discounts on Vehicles, Parts,

Career Growth Opportunities

Ongoing Training & Development

Supportive Leadership Team

Team-Oriented Work Environment

Employee Appreciation Events & Celebra

Job summary

Hunter Automotive Group is seeking an Exchange Coordinator to enhance the service-to-sale process in Western North Carolina. You will engage service customers, identify exchange opportunities, and coordinate with sales to guide customers toward upgrading their vehicles.

The role emphasizes strong communication, relationship-building, and meticulous follow-up to maintain CRM records and drive customer satisfaction. A valid driver's license is required, and the team supports development and growth.

Qualifications

• Experience in automotive/sales/service/customer service is a plus.
• Strong communication and relationship-building skills.
• Comfortable speaking with customers and discussing vehicle options.
• Strong follow-up and organizational skills.
• Self-motivated, proactive, and goal-oriented.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Meet with service customers and provide a friendly, professional experience.
• Listen to customer needs and identify vehicle exchange opportunities.
• Address questions and assist with solutions.
• Build customer relationships through professional communication and follow-up.
• Present exchange and upgrade opportunities to eligible service customers.
• Identify opportunities such as lease returns and expiring contracts.
• Connect interested customers with a Sales Consultant to continue the process.
• Maintain an organized log of opportunities and follow-up activity.
• Confirm appointments and maintain CRM data.
• Follow up with prospective customers and service-drive opportunities.
• Track interactions, appointments, and exchange opportunities.
• Conduct weekly check-ins with Sales Management.

Skills

Customer service

Strong communication

Relationship-building

Organizational skills

Multitasking

Self-motivated

Proactive

Follow-up

Valid driver's license

Tools

CRM systems

Job description

Exchange Coordinator

Join the Hunter Automotive Group Team

Hunter Automotive Group is looking for a motivated, customer-focused Exchange Coordinator to join our team. This role is ideal for someone who enjoys working with customers, building relationships, solving problems, and identifying opportunities to help customers find their next vehicle.

The Exchange Coordinator works closely with the Service and Sales teams to connect service customers with potential vehicle exchange and upgrade opportunities while providing an exceptional customer experience.

What You'll Do

Customer Experience

• Meet with service customers and provide a friendly, professional experience.
• Listen to customer needs and help identify potential vehicle exchange opportunities.
• Address customer questions and concerns and assist with finding solutions.
• Build strong customer relationships through professional communication and follow-up.

Vehicle Exchange Opportunities

• Present vehicle exchange and upgrade opportunities to eligible service customers.
• Identify opportunities such as lease returns, expiring contracts, service customers, Care Connect opportunities, and other potential customers.
• Connect interested customers with a Sales Consultant to continue the vehicle purchase process.
• Maintain an organized log of customer opportunities and follow-up activity.

Follow-Up & CRM

• Confirm appointments and maintain accurate information in the CRM.
• Follow up with prospective customers and service-drive opportunities.
• Track customer interactions, appointments, and exchange opportunities.
• Conduct weekly check-ins with Sales Management to review opportunities and progress.

Teamwork

• Work closely with Service Advisors, Sales Consultants, and Sales Management.
• Communicate customer needs and opportunities effectively between departments.
• Support dealership sales and customer satisfaction goals.

What We're Looking For

• Previous automotive, sales, service, or customer service experience is a plus.
• Strong communication and relationship-building skills.
• Comfortable speaking with customers and discussing vehicle options.
• Strong follow-up and organizational skills.
• Comfortable using CRM systems and technology.
• Self-motivated, proactive, and goal-oriented.
• Ability to multitask in a fast-paced environment.
• Strong work ethic and positive attitude.
• Valid driver's license with an acceptable driving record.

What We Offer

• Competitive Pay & Performance-Based Incentives
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Wellness Program
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Employee Discounts on Vehicles, Parts & Services
• Career Growth Opportunities
• Ongoing Training & Development
• Supportive Leadership Team
• Positive, Team-Oriented Work Environment
• Employee Appreciation Events & Celebrations
• Closed Sundays

Why Hunter Automotive Group?

Hunter Automotive Group is a fourth-generation, family-owned company that has proudly served Western North Carolina since 1940. We believe in developing our employees, promoting from within, and creating opportunities for long-term career growth.

Our Core Focus is to improve the quality of life for our employees, customers, and community.

Our Core Values

• Honesty
• Continuous Improvement
• Strong Work Ethic
• Positive Attitude

If you enjoy working with people, creating opportunities, and helping customers find the right vehicle for their needs, we'd love to meet you!

Hunter Automotive Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.