VIP Vehicle Exchange Manager

Gwinnett Place Nissan; Duluth (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay Plan

Health & Dental Plan

401(k) Retirement Plan

Paid Vacations

Clear Promotion Tracks & Flexibility to Grow

Friendly Working Environment

State‑of‑the‑art facility with huge inventory

Job summary

Gwinnett Place Nissan in Duluth, Georgia is seeking a Vehicle Exchange Specialist to join their team. The ideal candidate will have strong communication skills and at least 1 year of experience in automotive or Internet sales. Responsibilities include engaging service customers, identifying sales leads, and coordinating with the sales team. Benefits include competitive pay, health & dental plans, and clear promotion tracks. A clean driver's license and proficiency with Microsoft Office are required.

Qualifications

• Minimum of 1 year automotive sales or Internet sales experience preferred.
• Good verbal and written communication skills required.
• Must have a clean and valid driver’s license.

Responsibilities

• Identify prospects: Proactively approach customers in the service drive to discuss their current vehicle.
• Customer engagement: Build rapport and establish trust with service customers.
• Vehicle evaluation: Assess the value of customers’ current vehicles.
• Product knowledge: Maintain in-depth knowledge of the latest Ford vehicles.
• Offer presentation: Present compelling vehicle exchange offers to customers.
• Sales process facilitation: Coordinate with the sales team.
• Documentation: Accurately document all customer interactions.
• Follow-up: Conduct timely follow-ups with service customers.
• Collaboration: Work closely with service advisors and sales consultants.
• Customer retention: Develop strategies to enhance customer loyalty.

Skills

Strong communication skills

Customer-centric mindset

Time management

Proficient with Microsoft Word, Excel, and Outlook

Job description

Looking for a job that combines competitive pay with good culture? Integrity, Transparency, Professionalism, Teamwork, and Respect are our core values here at Gwinnett Place Nissan. If you are a team player seeking a great workplace environment at one of the best-selling dealerships in Georgia, Gwinnett Place Nissan is the place for you. We care about our employees and offer a vibrant work environment full of growth opportunity and longevity.

We are currently seeking to expand our Vehicle Exchange Team. The Vehicle Exchange Specialist plays a crucial role in bridging the gap between the service and sales departments. The primary focus of this position is to identify and engage with customers in the service drive, presenting them with attractive vehicle exchange opportunities. This role is ideal for a dynamic individual who possesses strong communication skills, a customer‑centric mindset, and a passion for the automotive industry.

WHAT WE OFFER:

• Competitive Pay Plan
• Health & Dental Plan
• 401(k) Retirement Plan
• Paid Vacations
• Clear Promotion Tracks & Flexibility to Grow
• Friendly Working Environment
• State‑of‑the‑art facility with huge inventory

RESPONSIBILITIES:

• Identify prospects: Proactively approach customers in the service drive to discuss their current vehicle and identify potential sales leads.
• Customer engagement: Build rapport and establish trust with service customers by understanding their needs and preferences.
• Vehicle evaluation: Assess the value of customers’ current vehicles and explain the benefits of upgrading to a newer model.
• Product knowledge: Maintain in-depth knowledge of the latest Ford vehicles, including features, benefits, and current promotions.
• Offer presentation: Present compelling vehicle exchange offers to customers, highlighting the advantages of trading in their current vehicle for a new or certified pre‑owned Ford.
• Sales process facilitation: Coordinate with the sales team to ensure a smooth transition from service to sales, including test drives, appraisals, and financial discussions.
• Documentation: Accurately document all customer interactions, trade‑in evaluations, and sales leads in the dealership’s CRM system.
• Follow‑up: Conduct timely follow‑ups with service customers to nurture leads and close sales opportunities.
• Collaboration: Work closely with service advisors, sales consultants, and management to maximize customer satisfaction and achieve sales targets.
• Customer retention: Develop strategies to enhance customer retention and loyalty through exceptional customer service.

REQUIREMENTS:

Good verbal and written communication skills required.

Minimum of 1 year automotive sales or Internet sales experience preferred.

Proficient with Microsoft Word, Excel, and Outlook.

Time management, prioritization skills, and ability to multi‑task are required.

Must be willing to submit to a drug screen prior to employment.

Must have a clean and valid driver’s license.

• Automotive Masterminds experience is a plus.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.