Automotive Vehicle Exchange Specialist

Hillsborough Chrysler Dodge Jeep Ram; Hillsborough (NC); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

PTO

401(K)

Job summary

Hillsborough Chrysler Dodge Jeep Ram is seeking an Automotive Vehicle Exchange Specialist to facilitate exchanges for customers upgrading their vehicles. You will build rapport, assess needs, and guide customers through the trade-in and upgrade options.

The role emphasizes strong negotiation, accurate appraisals, paperwork support, and relationship building to drive repeat business. If you excel in a fast-paced, customer-centric environment, join our Capital Auto Group family.

Qualifications

• Experience in automotive sales or customer service.
• Strong negotiation and interpersonal skills.
• Excellent communication and presentation abilities.
• Knowledge of automotive products, features, and market trends.
• Detail-oriented with strong organizational skills.
• Ability to work in a fast-paced and customer-centric environment.
• Must pass pre-employment background screenings.

Responsibilities

• Interact with customers interested in exchanging their current vehicles for newer models
• Build rapport, understand customer needs, and provide information on available options
• Conduct thorough appraisals of customers' current vehicles, assessing their condition and market value
• Demonstrate a strong understanding of the benefits of upgrading to new or different vehicles
• Negotiate terms, pricing, and trade-in values to achieve mutually beneficial agreements
• Assist customers with the necessary paperwork and documentation related to the vehicle exchange process
• Build lasting relationships to encourage repeat business and referrals
• All other duties assigned

Skills

Negotiation

Customer service

Interpersonal skills

Communication

Job description

Hillsborough Chrysler Dodge Jeep Ram is looking for a highly motivated and customer-focused Automotive Vehicle Exchange Specialist to join our team. The ideal candidate will be responsible for facilitating the vehicle exchange process, ensuring a smooth transition for customers looking to upgrade or change their vehicles within our dealership. The Vehicle Exchange Specialist will play a key role in delivering exceptional customer service and maximizing sales opportunities.

Automotive Vehicle Exchange Specialist Compensation and Benefits:

• Competitive Pay
• Health Insurance
• PTO
• 401(K)

Automotive Vehicle Exchange Specialist Responsibilities:

• Interact with customers interested in exchanging their current vehicles for newer models
• Build rapport, understand customer needs, and provide information on available options
• Conduct thorough appraisals of customers' current vehicles, assessing their condition and market value
• Demonstrate a strong understanding of the benefits of upgrading to new or different vehicles
• Negotiate terms, pricing, and trade-in values to achieve mutually beneficial agreements
• Assist customers with the necessary paperwork and documentation related to the vehicle exchange process
• Build lasting relationships to encourage repeat business and referrals
• All other duties assigned

Automotive Vehicle Exchange Specialist Requirements:

• Experience in automotive sales or customer service
• Strong negotiation and interpersonal skills
• Excellent communication and presentation abilities
• Knowledge of automotive products, features, and market trends
• Detail-oriented with strong organizational skills
• Ability to work in a fast-paced and customer-centric environment
• Must pass pre-employment background screenings

Why Capital?

Because great careers start with the right environment. Capital Auto Group is home to 1,500+ team members across 20 automotive and powersports franchises. We’re family-owned, growth-focused, and committed to building careers — not just filling roles. Here, performance is rewarded, development is prioritized, and culture matters. You belong at Capital.

At Hilllsborough CDJR, a Capital Auto Group dealership, we are committed to creating a diverse and inclusive workplace. We embrace equal opportunity in all aspects of employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We value the unique perspectives and contributions of every employee and strive to foster a culture where everyone feels respected and empowered.