Exceptions Analyst

conservicecareers; Utah; Hybrid; USD 18,000 - 25,000; Full time

Benefits offered by this job

Performance-based bonuses

Job summary

Conservice is seeking an Exceptions Analyst in the Synergy department for a hybrid role with in-office days Tuesday, Wednesday, and Thursday. The role pays $15.75 per hour plus a performance bonus and involves analyzing anomalies on client bills to identify abnormalities in meter reads and related data.

You will research, communicate with providers, and determine best actions to resolve issues, while spotting inefficient processes and proposing improvements. High school diploma required.

Qualifications

• Attention to detail.
• Ability to explain complex ideas, both verbally and written, using clear, professional language.
• Ability to prioritize time well and push yourself to consistently achieve higher goals.
• Problem-solving skills – ability to independently use the resources and tools provided to you.
• Comfortable using a computer, Google Drive, and Excel.
• Committed to quickly learning and adapting to new computer software.
• Ability to meet deadlines.

Responsibilities

• Research and resolve anomalies in utility provider bills.
• Communicate with utility providers and clients through email and on the phone.
• Determine the best course of action to resolve issues and contacting the necessary party.
• Detect inefficient processes and find innovative solutions
• Medium phone usage-outbound calls with providers and clients, 25% of your day.

Skills

Attention to detail

Clear verbal and written communication

Time management

Problem-solving

Deadline-driven

Education

High School diploma or equivalent

Tools

Google Drive

Excel

Job description

EXCEPTIONS ANALYST

Department: Synergy

Location: Hybrid (In-office Tuesday, Wednesday, and Thursday)

Wage: $15.75 + Performance bonus

Overview

The purpose of an Exceptions Specialist is to look into abnormalities that appear on our client’s bills. As a Utility Expert you will learn to decipher when meter reads and other information on the bills seems to be out of the ordinary. You will be a part of a team that has the potential to make a big impact on our clients. For example, in 2022 we were able to save our clients a combined total of $2,381,327.63!!!

Responsibilities

As an Exceptions Specialist, you will:

• Research and resolve anomalies in utility provider bills.
• Communicate with utility providers and clients through email and on the phone.
• Determine the best course of action to resolve issues and contacting the necessary party.
• Detect inefficient processes and find innovative solutions
• Medium phone usage-outbound calls with providers and clients, 25% of your day.

Qualifications

• Attention to detail
• Ability to explain complex ideas, both verbally and written, using clear, professional language
• Ability to prioritize time well and push yourself to consistently achieve higher goals
• Problem-solving skills – ability to independently use the resources and tools provided to you
• Comfortable using a computer, Google Drive, and Excel
• Committed to quickly learning and adapting to new computer software
• Ability to meet deadlines

As an Exceptions Specialist, you will also be eligible for performance-based bonuses.

Education & Experiences

• High School diploma or equivalent