Exceptions Analyst

Conservice; Logan, Northern (UT, KY); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Performance bonus

Job summary

Conservice is seeking an Exceptions Analyst to investigate irregularities on client bills and translate complex data into clear insights. You’ll work as a Utility Expert on a Synergy team, collaborating with providers and clients to resolve discrepancies and improve processes.

The role offers a hybrid schedule (in-office Tuesday–Thursday) and a wage of $15.75 per hour plus performance bonuses. Ideal candidates have strong communication, problem-solving skills, and proficiency with Excel and

Qualifications

• High School diploma or equivalent.
• Ability to explain complex ideas clearly in spoken and written form.
• Strong time management and goal-driven mindset.
• Proficient with basic computer software and office tools.

Responsibilities

• Research and resolve anomalies in utility provider bills.
• Communicate with providers and clients via email and phone.
• Determine the best course of action to resolve issues with relevant parties.
• Identify inefficient processes and propose innovative solutions.
• Engage in moderate outbound calls to providers and clients (about 25% of the day).

Skills

Communication

Time management

Problem solving

Computer literacy

Adaptability

Deadline awareness

Education

High School diploma or equivalent

Tools

Excel

Google Drive

Job description

Job Description

EXCEPTIONS ANALYST

Department: Synergy

Location: Hybrid (In-office Tuesday, Wednesday, and Thursday)

Wage: $15.75 + Performance bonus

Overview

The purpose of an Exceptions Specialist is to look into abnormalities that appear on our client’s bills. As a Utility Expert you will learn to decipher when meter reads and other information on the bills seems to be out of the ordinary. You will be a part of a team that has the potential to make a big impact on our clients. For example, in 2022 we were able to save our clients a combined total of $2,381,327.63!!!

Responsibilities

As an Exceptions Specialist, you will:

• Research and resolve anomalies in utility provider bills.
• Communicate with utility providers and clients through email and on the phone.
• Determine the best course of action to resolve issues and contacting the necessary party.
• Detect inefficient processes and find innovative solutions
• Medium phone usage-outbound calls with providers and clients, 25% of your day.

Qualifications

• Ability to explain complex ideas, both verbally and written, using clear, professional language
• Ability to prioritize time well and push yourself to consistently achieve higher goals
• Problem-solving skills – ability to independently use the resources and tools provided to you
• Comfortable using a computer, Google Drive, and Excel
• Committed to quickly learning and adapting to new computer software
• Ability to meet deadlines

As an Exceptions Specialist, you will also be eligible for performance-based bonuses.

Requirements

Education & Experiences

• High School diploma or equivalent

Employer Privacy Policy

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

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